Audicus representatives are available by phone, email, and chat nearly all hours of the day. We understand that providing hearing aids over the internet means that we have to provide stellar customer support– so we always answer all of your great questions about hearing aids and hearing loss!

We have compiled many of your questions and noted the most-asked questions. Today, we’ll showcase three of the most frequently asked questions at Audicus.


You’re an online company. Don’t hearing aids need to be fitted to me in person?

This is the most common question we are asked, hands down. Our customers often question our ability to provide customized  hearing aids without actually seeing customers in person. But we do possess this ability to customize!

The question, of course, becomes how? And the answer is a key component of our business model: the reason we are able to provide hearing aids at such affordable prices is actually because we do need not ‘fit’ the hearing aids in person. This means that we do not need to take measurements or ear molds to size the hearing aids. Instead, we provide users with a variety of end pieces so they can determine the correct fit from the comfort of their home.

We also require users to send in a copy of their hearing test, or audiogram.  We use the hearing test to program the hearing aids specifically to someone’s individual hearing profile.


How about damage? What happens if my hearing aid breaks?

Deliberate damage is a no-no– don’t take your frustration out on your hearing aid or leave it in the company of your dog (dogs love eating hearing aids)! Similarly, keep track of your hearing aids– you don’t want them ending up in the washing machine or swimming pool. All jokes aside, the Audicus hearing aids come with a year-long warranty upon purchase (it is renewable for each year thereafter for $99/year).

This warranty covers all manufacturer issues (functionality, for instance), but does not cover accidents– running over your hearing aid for example (it’s happened!). Even so, whether damage done to your hearing aid is self-inflicted or a mere manufacturing issue, you are always welcome to send it back to us at Audicus. We offer free reprogramming for life– the entire time you have your hearing aid– as well as free repairs under warranty. For repairs not covered under warranty, we will gladly accept and inspect the hearing aid and can proceed accordingly.


Can I reprogram myself?

As was mentioned, we offer free reprogramming for life– just send the hearing aid back to us if you feel that any volume or noise adjustments need to be made. Our audiologist makes these adjustments using special software. This means that users cannot make programming changes to their hearing aids from home. Still, the hearing aids are equipped with auto-adapt! This cuts down on the individual’s need to change the settings, because the hearing aids will automatically adapt and adjust to the surrounding environment. Not bad, huh?

Stay tuned for more of our FAQ posts, or feel free to visit our FAQ section of the Audicus website. Have more questions? Send them our way! We are glad to answer via chat or email ([email protected]). Additionally, you can feel free to call us at 888 979 6918.


by Andrea Zielinski


5 responses to “Top Three Audicus FAQs

  1. I have had a hearing test and have midrange hearing loss in both ears. If you can call me or I can fax or email the trst results will you then call or tell me wvlhat you can offer me?

    1. You can email your test results to [email protected].com and our team will follow up with you directly. Thank you for reaching out!

  2. Ted M. East Coast Australia. For my 68th birthday this year (May 2018), I bought a set of Oro h.aids from Audicus. From what I can tell, they are the same (size and quality), as the set given to me to trial for two weeks by one of the audio places here in Oz. I worked on the phone w- Audicus staff after having done the hearing test on the Audicus website and found the process to be very good. Naturally I had some trepidation regarding sending a lot of money to “a person somewhere in the world” (my description at the time), who might or might not send me some h.aids. The Oro set (Audicus to my front door), cost 1/5 of what I had been quoted for the trial set (I was told they were the best available), which I used here (Oz). Good follow up from the Audicus crew. I speak (on phone) to them at 6-7am my time/ 4-5pm their time (N.Y.) plus we email. Yes, I will have to pay for shipping back to New York if there is ever a need but I’ll still be way ahead of what my local costs would have been. I wish everyone the best.

  3. @Paleo papa: I’m so glad that you are loving your Audicus Hearing Aids! Don’t forget that reprogramming is free for life if you ever need to get your hearing aids adjusted!

  4. I am glad we do not have to program the hearing aids ourselves. Audicus’ audiologists did a great job with mine.

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