Audicus Hearing Aid Reprogramming and Repairs


If you are not fully satisfied with the sound quality or amplification settings on the hearing aid, the device might require some reprogramming. We offer these adjustments for free for the life of the hearing aid and would simply ask you to fill out the following audiologist-designed survey to better address your issue:

Audicus Reprogramming Survey

Simply fill out the online survey and submit it to our team. Then, send back your hearing aids or amplifiers and we will return them to you with the necessary adjustments. We will ship your device(s) back standard ground shipping. If you wish to receive them sooner, you can also optionally purchase UPS Express Shipping.


If your hearing aid needs a repair, we offer the repair service to get your device working properly. This service covers repairs caused by wear-and-tear as well as user damage.

Your aids are covered by a 1-year warranty, and you can extend your warranty and service with our Audicus Protect subscription.

Please contact us to sent in your aids for Repair. If you send a hearing aid that needs expert cleaning in order to function correctly, we will ask you to purchase the Clean and Care service. Many hearing aids sent in for repairs just need a good cleaning. Before sending in your device, please make sure you have cleaned it thoroughly. If the issue persists after cleaning, a repair is the recommended service.

Unlimited access to experts.
Ask us anything.

Call Us 888-203-1096