Repair Process

  1. Often a non-functioning hearing aid can be repaired at home. Please try the following to restore functionality:
    • A fresh battery
    • Clean the device including the domes and device body
    • Replace the earwax guards
  2. If these do not resolve your issues, here are the steps for an in-office repair:
    • Call our support line at 855-971-0451. You will receive a Support Order number and instructions on how to send your device to us.
    • Follow the instructions to send your hearing aid into our office for evaluation.
    • Once we have your hearing aids our technical team will evaluate the condition offer you the repair options below.
      • Repair: Clean & Care
        Hearing aids that have stopped functioning due to a buildup of ear wax can be cleaned and checked for defects. The cost of this service is $40 for a single device / $50 for a pair. This process will take 1-2 days when in our office.

      • Repair: Tier 1
        Tier 1 damage can be repaired by Audicus's technical team. The cost of this repair is $149 per hearing aid and typically will take 1-2 days.

      • Repair: Tier 2
        Hearing aids with more extensive damage will need extra servicing outside our office. A Tier 2 repair will cost $199 per hearing aid and may take 10-15 days.

      • Replacement
        If your hearing aids have been damaged beyond repair then you will be offered a trade-in replacement option for a brand new hearing aid model. The trade-in value will be based on the age and current condition of your devices. Our Customer Service specialists will contact you regarding the details of your repair and the trade-in value.


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