If your hearing aids are not working or their functionality has changed, it may require a repair.
Many issues can be solved at home, please try the following before contacting Audicus:
- A fresh battery
- Clean the device including the domes and device body
- Replace the earwax guards
If these do not resolve your issues, here are the steps for an in-office repair:
- Call our support line at 917-999-0705 or email [email protected]. You will receive a Support Order number and be emailed instructions on how to send your device in.
- Follow the instructions to send your hearing aid into our office for evaluation.
- Once we have your hearing aids our technical team will evaluate the condition and offer you the repair options below.
- Repair: Clean & Care
Hearing aids that have stopped functioning due to a buildup of ear wax can be cleaned and checked for defects. The cost of this service is $40 for a single device / $50 for a pair. This process will take 1-2 days once in office.
- Repair: Tier 1
Tier 1 damage can be repaired by Audicus's technical team. The cost of this repair is $149 per hearing aid and typically will take 1-2 days.
- Repair: Tier 2
Hearing aids with more extensive damage will need extra servicing outside our office. A Tier 2 repair will cost $199 per hearing aid and may take 10-15 days.
If your hearing aids have been damaged beyond repair then you will be offered a trade-in replacement option for a brand new hearing aid model. The trade-in value will be based on the age and current condition of your devices. Our Customer Service specialists will contact you regarding the details of your repair and the trade-in value.
US$40.00 – US$398.00