F.A.Q.s

Supplies and services

Services included with hearing aid purchase

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

Included in the Audicus Protect 2-year subscription

The Audicus Protect subscription does just that. This 2-year subscription gives you a 1-time loss replacement and a 1-time user damage replacement protection. Plus our expert Clean and Care service every 6 months for total peace of mind.  * Please note, we do not offer the Audicus Protect subscription for the Dia II model at this time.

Included in the Audicus Care subscription

With the Audicus Care subscription, we send you everything you need to use, and care for, your hearing aids every 3 months. Each pack comes with 4 packs of batteries, cleaning wipes, 4 earwax guards, and replacement rubber domes. Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

Services included with hearing aid purchase

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

Shipping and returns

Returns

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

Expedited shipping

We offer UPS ground or USPS priority mail shipping at no cost to you in the US. Most hearing aids ship within 3 business days from the time of purchase. If you would like to expedite your order, you can choose to pay for overnight or 2-day shipping at checkout.

Where we ship

We can ship to most countries, however, local fees and taxes may apply. Call 844-551-9920 or email [email protected] to learn more about shipping to your specific location.

Cost

Shipping is free in the US with USPS Priority Mail or UPS Ground shipping options. Our hearing aids ship from New York, and typically ship within 3 business days from the time you order. The cost and speed of shipping outside of the US vary by country. If you live outside of the US and want to learn about shipping to your specific location, call 844-551-9920 or email [email protected] to learn more.

Repairs and reprogramming

Reprogramming

Our warranty covers any needed reprogramming. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time, although this is rare. If you are having an issue with your hearing aid, make sure you have cleaned and changed the wax guards. If you think you may need a programming update, learn about the process or call 844-551-9920.

Cleanings vs repairs

Some repairs need to be shipped back to the manufacturer. Many will be covered by the 1-year warranty. When we receive a hearing aid that requires cleaning but not repairs, we may charge a fee for our team to clean the device in-house. Unless you have the Audicus Protect subscription which offers free cleanings every 6 months. * Please note, we do not offer the Audicus Protect subscription for the Dia II model at this time.

Repairs process

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920 and we will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Once we get your hearing aid, we will check to make the issue requires a repair and not a cleaning. We then either repair in house or ship your device to the manufacturer so they can resolve more serious issues. In the US, it takes an average of 8 days from the time we receive your hearing aid until the time you get it back. Learn more.

When to get a repair

Not all issues with hearing aids require a repair. In fact, an at home cleaning will resolve most performance issues. See the Caring for your hearing aid section to learn about best practices or call us if you are experiencing any issues. If you have cleaned your hearing aid but are still having issues, the device may need to be repaired.  

Product

Batteries

 

Our current hearing aids use size 312 batteries that last up to 140 hours. That’s over a week of average usage. Batteries are included in the Quick Start Kit that comes with your hearing aids and in the Audicus Care subscription plan. Learn more about supplies and services.

Bluetooth

The Audicus Clara hearing aid is made to be customized. If Bluetooth is right for you, you can add the Bluetooth remote at checkout. The remote enables you to pair your hearing aids with anything that has Bluetooth output capability like a smartphone, TV, or computer. * Please note, we do not offer Bluetooth for the Dia II at this time.

Longevity

Our hearing aids last between 3 to 5 years but can perform even longer with excellent care. The key to longevity is to store, clean, and care for your hearing aids properly. A little cleaning goes a very long way. Learn more about caring for your hearing aid.

Channels and enhanced clarity

The channels on your hearing aid divide how the sound is processed. The more channels, the more nuanced the sound will be. More channels also allow the hearing aid to better adjust to different environments. The Dia II hearing aid only comes with 8 channels and the Clara model come with the choice of 8 or 12 channels. Upgrade your Clara hearing aid at purchase by adding enhanced clarity for the ultimate sound experience.

Process

Warranty

Repairs are rare and most hearing aid issues can be resolved by cleaning your device regularly. If a repair is needed, our standard 1-year warranty covers all repairs that are not caused by user damage.

If you want peace of mind beyond the warranty, our Audicus Protect subscription is available for our Clara hearing aids. The subscription gives you 2 years of worry-free protection including 1-time loss forgiveness, unlimited repairs, and unlimited Clean and Care service. Learn more in the ‘Caring for your hearing aid’ FAQ.

Payment options

We want you to choose a way to pay that works for you. Choose to pay in full today. Or pay over 18 months at 0% APR. Hear today, pay tomorrow. Learn more about payment options.

Programming

Just like a prescription for glasses, we need an up-to-date hearing test in order to program your hearing aids to your unique hearing loss. After you submit your hearing test or take ours online, our expert in-house audiology team programs your hearing aids to your unique results.

Getting a hearing aid with Audicus

Getting a hearing aid should be affordable, accessible, and easy. We make it affordable by selling to you direct, for thousands less than those with middlemen markups. We make it accessible by offering the only Online Hearing Test that enables you to get custom hearing aids completely from home. We make it easy by offering unlimited access to our team of experts. Learn more about How it works.

Video Tutorials

Setting Up Your Dia II Hearing Aid

Your Dia II is easy to use. This video shows you the basic features of your Dia II, as well as how ...

The Basics of Your Dia II Hearing Aid

This video will show you the basics of your Dia II BTE hearing aid and what to expect upon ...

Bluetooth Pairing and Uses for Oro

The Bluetooth pairing process for the Oro allows you to use your hearing aid in a whole new way. ...

Programs on the Bluetooth Remote for Oro

The Oro with Bluetooth has a few pre-set programs. Watch here and we'll guide you through these ...

Getting Started with Bluetooth

This video will show you the basic components of your Bluetooth Remote and Bluetooth Dock and how ...

Product manuals

Clara

User manual for the Clara receiver-in-canal (RIC) hearing aid model.
Download

Oro

User manual for the Oro receiver-in-canal (RIC) hearing aid model.
Download

Dia II

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Uno

User manual for the Uno completely-in-canal (CIC) hearing aid model.
Download

Bluetooth remote

User manual for the Bluetooth remote and pairing your device.
Download

Charging dock

User manual for the charging dock and rechargeable batteries.
Download

Return and Reprogramming

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.
Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.
Learn more

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