Support center

The dome style we put on the device is selected based on the user’s hearing loss profile. Each hearing aid is fitted with size Medium unless otherwise requested. Small and large sizes are included in the package.

The domes come in 3 sizes: Small, Medium, and Large. *An extra-small dome is available on request

• We fit your hearing aid with size Medium and include Small and Large in the box.

The domes come in 3 styles: Open, Closed, and Double.

• The style of dome we put on your device is determined by the degree of your hearing loss. For less severe hearing loss, an Open dome is recommended. For more severe loss, a Closed or Double dome is recommended.
• Other dome styles will be included in the box.

Hearing aid 312 batteries last between 7-10 days. Bluetooth usage will drain the battery more quickly.

Hearing aid rechargeable batteries last 16 hours and need 3-5 hours to charge. Bluetooth usage will drain the battery more quickly.

Battery Life size 312 is about 7-10 days if using the battery for 10-12 hours per day.

To insert or replace the battery:

1. Gently swing open the battery door with your fingernail and push out the old battery.

2. Remove the plastic tab from the new battery, wait 2-3 minutes for the battery to activate. Line up the battery’s plus “+” sign (flat side of the battery) with the “+” on the battery door.

3. Close the battery door gently. The hearing aid will play a melody as it turns on

Daily hearing aid cleaning is essential.

• When handling the hearing aids, make sure your hands and ears are clean
• First, wipe your hearing aids with a soft dry cloth every day to remove dirt and oils. Consider Audio Wipes
• After you clean with the cloth, take your black brush gently brush any openings on the hearing aids, including the little holes on the back of the hearing aids. They are microphone screens.
• The domes that go into the ear also need daily cleaning. If ear wax clogs the domes you won’t be able to hear!

Monthly maintenance of your hearing aids

• The domes on the end of the hearing aid should be replaced periodically. If you have difficulty after brushing the dome, it may be time to change to a new dome. Grab the metal end of the receiver and pull off the dome. Then, replace it with a new one. Make sure you push it back on so it doesn’t easily come off when you lightly tug it.
• And, last but not least, when you change the dome, look at the tiny white wax guard at the end of the receiver. If it looks brown, it’s time to change it. We sent you a package of spare earwax guards (grey case with black toothpicks inside).

The purpose of the dome is to seal the ear canal to prevent feedback and trap in necessary amplification. The dome also keeps the hearing aid fit and snug.

• The retention guard is the plastic tailpiece on the end of the receiver. It is used for anchoring the hearing aid in the bowl of the ear.

• The retention guard is shapeless. It will take about of week of daily wear for the lock to form to your ear.

• If the retention guard is too long you can cut it with scissors. The retention guard is also removable if you do not want to use it.

To remove the dome, hold the receiver with one hand and gently pull the dome off with the other hand. Helpful How To Video

The Audicus dome is a hypoallergenic, medical-grade, silicon piece that goes directly in the ear canal. The purpose of the dome is to: 

• seal the ear canal to prevent feedback
• trap in necessary amplification   
• keep the hearing aid fit and snug

There are 3 styles of dome Open, Closed and Double/Power dome. They differ in their ventilation.

• Open domes have 6 holes and are very ventilated.
• Closed domes have 2 holes and are less ventilated.
• Double domes are 2-layered and have no holes.

*Your hearing care professional will determine which style dome will work best for your degree of hearing loss. 

Domes should be changed every 2-3 months. This is to prevent the dome from detaching and becoming lodged in the ear canal during insertion/removal.

• Wave Domes
• Clara Domes
• Dia II Domes
• Audicus Care
• How to change the dome

Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.

The toggle button controls volume.

Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.

• To increase the volume: short press the UP button

• To decrease the volume: short press the DOWN button

• Manually turning On/Off
• • To turn ON, press and hold the Down toggle button for 3 seconds until the indicator light changes to green. A melody is played. The indicator light is built into the toggle button.
  • To turn OFF, press and hold the same Down toggle button for 3 seconds until the indicator light on the hearing aid flashes red. 2 long tones are played. The indicator light is built into the toggle button.
• Automatic On/Off
  • The device turns ON automatically when removed from the charger.
  • The device turns OFF automatically when placed in the charger.

When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.

• To accept an incoming call, you will first hear a notification through the hearing aids.
• The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
• Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
• End a call with a long press on your multifunction button (either UP or DOWN).

• Turn both hearing aids off and back on

• Once your hearing aids are on, they are in pairing mode for 3 minutes.

• Head to the Bluetooth menu on your phone

• Find and select R-Au Hearing Aid

  • If you have a pair of hearing aids, do not connect the left hearing aid. Connecting the right will work to stream to both aids.

  • If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu

• A melody is played when successfully paired 🎵🎵

Once it is connected, you should now be able to stream music, phone calls, and other audio to your hearing aids.

You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.

Depending on your phone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone.

Wave & Spirit TV Connector 

1. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector

2. Connect the larger end of the USB cable to the power supply

3. Insert the other end of the audio cable into the AUDIO OUT port of your TV

4. Once connected to power, the LED turns green to indicate that it is ready to stream

5. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone

6. The aids should now be connected to the TV Connector

Your hearing aid contains an internal lithium-ion battery that must be charged daily with the supplied charging case and micro-USB cable.

• The charging case will show a steady green LED light when powered correctly into a power outlet.

• The hearing aid will auto shut OFF when inserted in the charger.

• The LED light on the hearing aids will slowly blink green until the hearing aids are fully charged. It can take up to 3 hours to charge the hearing aids.

• When the hearing aid is fully charged the LED light on the hearing aid shows a solid green.

• The hearing aid will auto turn ON when removed from the charging case/disconnected from power source. A green flash on the hearing aid indicates the device is ON.

The multi-functional button controls volume and program settings. Both hearing aids are adjusted simultaneously.

OFF/ON – Press and hold the lower part of the toggle button on the hearing aid for 3 seconds until the LED lights changes. This function is for Wave Rechargeable only. To turn off/on the 312 Standard Battery Wave, open/close the battery door. 

Volume Up/Increase – Short press the top toggle button

Volume Down/Decrease – Short press on the button toggle button

Program Change –  Long press on the top toggle button

The TV Connector:

• lets everyone listen to the TV at a comfortable level. You can stream the tv through your hearing aids and anyone watching TV can listen to the sound come through the TV speakers.

• can be used with any non-BT TV, computers, tablets or any device with an audio out

• TV streamed signal volume can be adjusted using  + / – buttons on TV Connector

• allows you to adjust the balance between the TV volume and environment sounds using the multifunction button on either hearing aid

TV Connector Manual

Audicus Wave Earwax Guards 

If your hearing aid is not working or if the sound is very low, the first thing you should do is change your earwax guard.

1. Remove the dome from the hearing aid. You should see the earwax guard on the end of the receiver. It is a small white circle.
2. Find the spare earwax guards we sent – they’re in a black disk that has arrows around the perimeter.
3. Insert the receiver of the hearing aid into the slot labeled “1.” This ejects the used earwax guard from the hearing aid.
4. Insert the receiver of the hearing aid into the slot labeled “2.” This attached the new earwax guard to the hearing aid.
5. Replace your dome on the receiver.

Audicus Protect is $12/month per ear for a commitment of 2 years (24 months). Protect includes a one-time loss replacement during that 2-year period.

Before the replacement hearing aid can be sent, you must pay the remainder of the 2-year commitment off. What does that mean?

Here is an example: If Joe purchases his hearing aids on 1/1/2021 and loses both of his hearing aids in June, he has paid 6 months ($24/month) of Audicus Protect. He will need to pay the remainder of the 24 months of Protect payments.  24 months – 6 months = 18 months of Protect ($24 x 18 months = $432) in order to claim his replacement aids.

Why does Audicus require paying the remainder off? Too many people were claiming their replacement and then cancelling Protect immediately after.

All Audicus customers have unlimited access to our team of experts, here to answer any of your questions. With your hearing aid purchase you also get a 1-year manufacturer warranty that covers repairs, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

Audicus Protect  ($12/month/per ear) includes:

• Unlimited Repairs, Clean & Care Services, and Reprogrammings.
• 1-time loss per hearing aid within that 2 year period. 
• Protect must be purchased within first 60 days from date of delivery.
• Protect is available for all Audicus models.

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have the Audicus Membership, you have Audicus Care. 

In an Audicus Care Package: 

• 312 Batteries   (Non-rechargeable devices)
• Domes
• Earwax guards
• Retention guards
• Cleaning Wipes
• Cleaning Brush
• Desiccant Drying capsule   (Rechargeable devices)
• Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)

The supplies included with your hearing aid purchase will last you through the 45 day trial period.

• Hearing aid(s)
• Carrying case
• Cleaning brush
• Variety pack of domes
• Earwax guards
• Retention guards
• Audio Wipes
• Size 312 batteries (for standard battery models)
• Charging case & Desiccant drying capsule (for recharge models)

Overnight shipping is available for US customers for $60. Expedited shipping is available for Canadian customers for $75. Choose faster delivery at time of checkout or HERE.   

Audicus ships to all locations in the US & Canada. 

Shipping is free in the US with USPS First Class Mail. Overnight shipping is available in the US for $60. Expedited shipping and shipping for new hearing aid purchases is available in Canada for $75. 

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

Our warranty covers any needed reprogramming for the life of the device. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time. Learn more about the process HERE. 

If you think you may need a programming update, contact [email protected] or call 844-551-9920.

Earwax is the number one reason a hearing aid breaks or stops working. Cleaning is the most effective defense against hearing aid breakage. Please clean your device thoroughly before sending it in. Audicus reserves the right to charge $50 for a cleaning if no attempt at cleaning was made.  Audicus Clean & Care is available as a service if you need our assistance with the cleaning (free for Membership customers or with Audicus Protect).

If the hearing aid cannot be fixed by thorough cleaning,  Audicus is able to repair most devices in office.

On occasion, repairs need to be shipped back to the manufacturer. Examples of this kind of damage include moisture damage, damage from pet, and damage due to long periods of time without cleaning the hearing aids. 

80% of Audicus Repairs are due to earwax/dirt/debris build up. Most repairs can be avoided by proper cleaning and maintenance.

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920  or email [email protected] Audicus will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Audicus can repair most devices in-office. If we cannot repair the device in-office, the device is overnighted to our manufacturer’s US location. Learn more.