F.A.Q.s

Wave Standard Battery Support

Turning the hearing aid ON/OFF

To turn ON the hearing aid close the battery door.

To turn OFF the hearing aid open the battery door.

Dimensions of the Wave standard battery

 

Height: 27.8 mm (1.1 in)

Depth: 11.6 mm (0.46 in)

Width: 7.5 mm (0.30 in)

What comes with your Wave hearing aid?

Inside the package will be:

  • hearing aid(s)
  • carrying case
  • cleaning brush
  • a variety of styles and sizes of domes
  • earwax guard dispenser tool
  • size 312 batteries  

Wave Rechargeable Battery Support

How to use the charger power pack

  • To use the power pack, attach the power pack to the charging case (the charger that came with the hearing aids) and lock it.
  • Plug the power pack + charging case into the power supply for 3 hours.
  • The fully charged charger power pack offers 7 full charging cycles for a pair of hearing aids.
  • To check the remaining battery capacity of the charger power pack, press the battery check push button.

 

What is the charger power pack?

Power Pack and Charging Case | Audicus

The Power Pack  ($50) allows for on-the-go charging without the need to plug the charging case into an outlet.

Charging the power pack for 3 hours offers 7 full charging cycles for a pair of hearing aids. That means seven 20-hour charges!

What comes with your Wave hearing aid?

Inside the package will be:

  • hearing aid(s)
  • carrying case
  • cleaning brush
  • a variety of styles and sizes of domes
  • earwax guard dispenser tool
  • charging case
  • desiccant drying capsule  

Wave Hearing Aid Support

How to unpair your Wave from your phone

Go into Bluetooth settings on your phone and unpair and delete all hearing aids that appear.

  • In Android phones this is in the “gear” icon to the right of the hearing aid name.
  • In iPhones, hit the blue “i” icon.
How to forget your device in the app

Go into the Hearing Remote App. Click on the menu in the upper left hand corner with 3 horizontal lines . Then click My Hearing Aids  >  My devices  >  Forget devices  > Disconnect. This should bring you back to the “Pair your hearing aids” screen.

Software requirements for using Bluetooth with the Wave

Software Requirements: Bluetooth hearing aids are Bluetooth 4.2 certified. Any mobile device that supports Bluetooth, Hands Free Profile (HFP) and A2DP profile should work.

Increasing and decreasing the volume on your Wave

The toggle button controls volume.
Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.
  • To increase the volume: short press the UP button
  • To decrease the volume: short press the DOWN button
Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.

Supplies and services

Services included with hearing aid purchase

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year manufacturer warranty that covers any repairs not caused by user damage, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

Included in the Audicus Protect 2-year subscription

The Audicus Protect  ($12/month/per ear) gives you complete coverage of your hearing aid. Protect includes:

  • Unlimited Repairs, Clean & Care Services, and Reprogrammings.
  • You have a 1-time loss per hearing aid within that 2 year period. For additional information view our Audicus Protect Page
  • Audicus Protect must be purchased within first 60 days from date of shipment.
  • Audicus Protect is available for all Audicus models.

 

Included in the Audicus Care subscription

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have the Audicus Membership, you have Audicus Care. 

In an Audicus Care Package

  • 312 Batteries   (Non-rechargeable devices)
  • Domes
  • Earwax guards
  • Retention guards
  • Cleaning Wipes
  • Cleaning Brush
  • Desiccant Drying capsule   (Rechargeable devices)
  • Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)

Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

Audicus Wave Care  

Audicus Clara Care  

Audicus Dia II Care

Accessories are available individually HERE.

Supplies included with hearing aid purchase

The supplies included with your hearing aid purchase will last you through the 45 day trial period.

  • With Wave Rechargeable and Clara Rechargeable comes hearing aid(s), a carrying case, a charging case, a dessicant drying capsule, a cleaning brush, a variety of domes, and earwax guards.
  • With Wave 312 and Clara 312 Battery comes hearing aid(s), a carrying case, a cleaning brush, size 312 batteries, a variety of domes, and earwax guards.
  • With the Aura comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 10 batteries, a variety of dome sizes, and earwax guards.
  • With Dia II comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 312 batteries, and a variety of domes.

Shipping and returns

Expedited shipping

Audicus hearing aid orders normally ship within 3 business days from time of purchase. (Purchase must include a hearing test for this process to start.)

Audicus offers free 5-7 day USPS First Class shipping. 

Overnight and 2-Day Delivery options are available. Choose faster delivery at time of checkout or HERE.   

Where we ship

We can ship to most countries, however, local fees and taxes may apply. Call 844-551-9920 or email [email protected] to learn more about shipping to your specific location.

Shipping cost

Shipping is free in the US with USPS First Class Mail. Our hearing aids ship from New York, and typically ship within 3 business days from the time your order has been placed (the order must include a hearing test in order for this 3 day process to start).  The cost and speed of shipping outside of the US varies by country. If you live outside of the US and want to learn about shipping to your specific location, call 844-551-9920 or email  [email protected] to learn more.

Returns

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

Video Tutorials

Powering On Your Clara Hearing Aids

This video will show you how to power ON and power OFF your Clara Rechargeable Hearing Aids. To ...

Pairing your Wave Hearing Aids to Bluetooth

This video will show you how to pair your Wave Hearing Aids to your iPhone device. Your Wave ...

Cleaning Your Wave Microphone Screens

Cleaning will make the hearing aid more efficient and more
comfortable to wear.  This video will ...

Setting Up Your Dia II Hearing Aid

Your Dia II is easy to use. This video shows you the basic features of your Dia II, as well as how ...

The Basics of Your Dia II Hearing Aid

This video will show you the basics of your Dia II BTE hearing aid and what to expect upon ...

Product manuals

Wave Manual - 312

User manual for the Wave receiver-in-canal (RIC) hearing aid model with 312 battery.
Download

Wave Manual - Rechargeable

User manual for the Wave Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Wave - Specifications

Technical specification document for the Wave, 312 and rechargeable
Download

Clara Manual - 312

User manual for the Clara receiver-in-canal (RIC) hearing aid model with 312 battery
Download

Clara Manual - Rechargeable

User manual for the Clara Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Clara Specifications

Technical specification document for the Clara, 312 and Rechargeable
Download

Aura Manual

User manual for the Aura completely-in-canal (CIC) hearing aid model
Download

Aura Specifications

Technical specification document for the Aura
Download

Dia II Manual

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Dia II Specifications

Technical specification document for the Dia II
Download

TV Connector Manual

Manual for the Wave TV Connector
Download

TV Connector datasheet

Datasheet for the Wave TV Connector
Download

Clara Bluetooth remote

User manual for the Clara Bluetooth remote and pairing your device.
Download

Returns and Reprogrammings

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.

Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.

Learn more

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