F.A.Q.s

Product

Batteries

 

Our current hearing aids use size 312 batteries that last up to 140 hours. That’s over a week of average usage. Batteries are included in the Quick Start Kit that comes with your hearing aids and in the Audicus Care subscription plan. Learn more about supplies and services.

Bluetooth

Our hearing aids are made to be customized. If Bluetooth is right for you, you can add the Bluetooth remote at checkout. The remote enables you to pair your hearing aids with anything that has Bluetooth output capability like a smartphone, TV, or computer.

Longevity

Our hearing aids last between 3 to 5 years but can perform even longer with excellent care. The key to longevity is to store, clean, and care for your hearing aids properly. A little cleaning goes a very long way. Learn more about caring for your hearing aid.

Channels and enhanced clarity

The channels on your hearing aid divide how the sound is processed. The more channels, the more nuanced the sound will be. More channels also allow the hearing aid to better adjust to different environments. Our hearing aids come with the choice of 8 or 12 channels. Upgrade your device at purchase to get enhanced clarity and the ultimate sound experience.

Process

Warranty

Repairs are rare and most hearing aid issues can be resolved by cleaning your device regularly. If a repair is needed, our standard 1-year warranty covers all repairs that are not caused by user damage.

If you want peace of mind beyond the warranty, our Audicus Protect subscription gives 2 years of worry-free protection covering 1-time loss replacement unlimited repairs, and unlimited Clean and Care service. Learn more in the ‘Caring for your hearing aid’ FAQ

Payment options

We want you to choose a way to pay that works for you. Choose to pay in full today. Or pay over 18 months at 0% APR. Hear today, pay tomorrow. Learn more about payment options.

Programming

Just like a prescription for glasses, we need an up-to-date hearing test in order to program your hearing aids to your unique hearing loss. After you submit your hearing test or take ours online, our expert in-house audiology team programs your hearing aids to your unique results.

Getting a hearing aid with Audicus

Getting a hearing aid should be affordable, accessible, and easy. We make it affordable by selling to you direct, for thousands less than those with middlemen markups. We make it accessible by offering the only Online Hearing Test that enables you to get custom hearing aids completely from home. We make it easy by offering unlimited access to our team of experts. Learn more about How it works.

Hearing test

Already have a hearing test from the doctor

If you have a copy of your hearing test simply submit it to our site. We will contact you shortly after we’ve reviewed the test. If you know that you have had a hearing test, but do not have a copy, you have the medical right to receive a copy from your doctor.

How the Online Hearing Test works

The Online Hearing Test was developed by a neuroscience engineering team over a 2 year period. It tests each ear twice at 5 frequencies and uses error detection algorithms to ensure accuracy of the results. It is the only Online Hearing Test that provides enough detail that it can be used to program custom hearing aids. Take the test.

Taking the Online Hearing Test

All you need to take the Online Hearing Test is an internet connection, 20 minutes, headphones, and a quiet setting. The test is free and easy to take and will give you a detailed hearing loss profile for each ear. We use the results to program custom hearing aids. No clinical audiogram needed. After we review your test, our team will contact you to go over the results and discuss any special settings or features you may need. Take the test.

Why we require a hearing test

Just like taking an eye test to get the right prescription for glasses, an up-to-date hearing test is necessary to program a hearing aid. If you have a clinical audiogram from within the last year, submit it to get started. If you do not have a clinical audiogram, you can either take our free and super accurate Online Hearing Test or go to a local audiology center or doctor’s office.

Supplies and services

Services included with hearing aid purchase

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

Included in the Audicus Protect 2-year subscription

The Audicus Protect subscription does just that. This 2-year subscription gives you a 1-time loss replacement and a 1-time user damage replacement protection. Plus our expert Clean and Care service every 6 months for total peace of mind.

Included in the Audicus Care subscription

With the Audicus Care subscription, we send you everything you need to use, and care for, your hearing aids every 3 months. Each pack comes with 4 packs of batteries, cleaning wipes, 4 earwax guards, and replacement rubber domes. Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

Services included with hearing aid purchase

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

About Audicus

Audicus vs online hearing aid companies

Other companies work as middlemen selling hearing amplifiers or devices that only cover mild hearing loss. We are a 1-stop hearing health company fueled by experts. We do everything in-house so you never need to leave yours. From testing to programming to shipping to your doorstep. Saving you thousands. Not too shabby. How it works.

Affordability

We partner directly with a leading manufacturer to keep prices low and reduce overhead. Because we buy our hearing aids at a high volume and don’t have the overhead of a brick and mortar location, we sell the same high-quality devices as an audiology center, but for thousands less. It’s not magic, it just feels like it.

Manufacturer

We partner directly with the leading European hearing aid manufacturer. Our hearing aids are German-designed receiver-in-canal (RIC) models and cover a wide range of hearing loss, from mild to severe. We are constantly testing the newest hearing aids to ensure that we offer the best product to our customers. That’s you!

Location

We don’t have a brick and mortar location that you can visit. That’s a big part of why our hearing aids are so affordable. We do everything in-house, from consultation to programming to shipping, at our New York office. But, we are only a phone call, chat, or email away. Say hi!

Video Tutorials

Setting Up Your Dia II Hearing Aid

Your Dia II is easy to use. This video shows you the basic features of your Dia II, as well as how ...

The Basics of Your Dia II Hearing Aid

This video will show you the basics of your Dia II BTE hearing aid and what to expect upon ...

Bluetooth Pairing and Uses for Oro

The Bluetooth pairing process for the Oro allows you to use your hearing aid in a whole new way. ...

Programs on the Bluetooth Remote for Oro

The Oro with Bluetooth has a few pre-set programs. Watch here and we'll guide you through these ...

Getting Started with Bluetooth

This video will show you the basic components of your Bluetooth Remote and Bluetooth Dock and how ...

Product manuals

Clara

User manual for the Clara receiver-in-canal (RIC) hearing aid model.
Download

Oro

User manual for the Oro receiver-in-canal (RIC) hearing aid model.
Download

Dia II

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Uno

User manual for the Uno completely-in-canal (CIC) hearing aid model.
Download

Bluetooth remote

User manual for the Bluetooth remote and pairing your device.
Download

Charging dock

User manual for the charging dock and rechargeable batteries.
Download

Return and Reprogramming

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.
Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.
Learn more

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