Support center

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

The Audicus Protect subscription does just that. This 2-year subscription gives you a 1-time loss replacement and a 1-time user damage replacement protection. Plus our expert Clean and Care service every 6 months for total peace of mind.  

With the Audicus Care subscription, we send you everything you need to use, and care for, your hearing aids every 3 months. Each pack comes with 4 packs of batteries, cleaning wipes, 4 earwax guards, and replacement rubber domes. Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year warranty that covers any repairs not caused by user damage as well as unlimited reprogrammings, 45-day trial, and free US shipping to your door.

Every hearing aid purchase includes a Quick Start Kit. This kit gives you everything you need to start using and caring for your hearing aid right away. It includes a manual, storage case, cleaning brush, batteries, cleaning wipes, and 3 sizes of rubber domes.

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

We offer UPS ground or USPS priority mail shipping at no cost to you in the US. Most hearing aids ship within 3 business days from the time of purchase. If you would like to expedite your order, you can choose to pay for overnight or 2-day shipping at checkout.

We can ship to most countries, however, local fees and taxes may apply. Call 844-551-9920 or email [email protected] to learn more about shipping to your specific location.

Shipping is free in the US with USPS Priority Mail or UPS Ground shipping options. Our hearing aids ship from New York, and typically ship within 3 business days from the time you order. The cost and speed of shipping outside of the US vary by country. If you live outside of the US and want to learn about shipping to your specific location, call 844-551-9920 or email [email protected] to learn more.

Our warranty covers any needed reprogramming. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time, although this is rare. If you are having an issue with your hearing aid, make sure you have cleaned and changed the wax guards. If you think you may need a programming update, learn about the process or call 844-551-9920.

Some repairs need to be shipped back to the manufacturer. Many will be covered by the 1-year warranty. When we receive a hearing aid that requires cleaning but not repairs, we may charge a fee for our team to clean the device in-house. Unless you have the Audicus Protect subscription which offers free cleanings every 6 months.

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920 and we will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Once we get your hearing aid, we will check to make the issue requires a repair and not a cleaning. We then either repair in house or ship your device to the manufacturer so they can resolve more serious issues. In the US, it takes an average of 8 days from the time we receive your hearing aid until the time you get it back. Learn more.

Not all issues with hearing aids require a repair. In fact, an at home cleaning will resolve most performance issues. See the Caring for your hearing aid section to learn about best practices or call us if you are experiencing any issues. If you have cleaned your hearing aid but are still having issues, the device may need to be repaired.  

Rechargeable batteries are an alternative to 312 standard batteries. You never need to change these batteries, as they last the life of the hearing aid.

Our current hearing aids use size 312 batteries that last up to 140 hours. That’s over a week of average usage. Batteries are included in the Quick Start Kit that comes with your hearing aids and in the Audicus Care subscription plan. Learn more about supplies and services.

The Audicus Wave is the first hearing aid to pair built-in Bluetooth with rechargeability. The Audicus Clara hearing aid is made to be customized and, if Bluetooth is right for you, you can add the Bluetooth remote at checkout. The remote enables you to pair your hearing aids with anything that has Bluetooth output capability like a smartphone, TV, or computer.

Our hearing aids last between 3 to 5 years but can perform even longer with excellent care. The key to longevity is to store, clean, and care for your hearing aids properly. A little cleaning goes a very long way. Learn more about caring for your hearing aid.

The channels on your hearing aid divide how the sound is processed. The more channels, the more nuanced the sound will be. More channels also allow the hearing aid to better adjust to different environments. The Dia II hearing aid comes with 8 channels and both the Wave and Clara models come with up to 12 channels. Upgrade your Clara or Wave hearing aid at purchase by adding enhanced clarity for the ultimate sound experience.

We sell 2 high-performance hearing aids that can be customized to fit your unique hearing loss and lifestyle. The Audicus Clara hearing aid is an award-winning receiver-in-canal model (RIC) that covers the widest range of hearing loss, mild to severe, recommended for up to 110 decibels. Our Dia II is an affordable, effective (BTE) solution recommended for those with mild to moderate hearing loss.

We partner with a leading manufacturer to source German-designed, high-quality hearing aids. In fact, they are the same technology or better that you would get at the audiologist, just for thousands less in middleman markups. View products.

Repairs are rare and most hearing aid issues can be resolved by cleaning your device regularly. If a repair is needed, our standard 1-year warranty covers all repairs that are not caused by user damage.

If you want peace of mind beyond the warranty, our Audicus Protect subscription is available. The subscription gives you 2 years of worry-free protection including 1-time loss forgiveness, unlimited repairs, and unlimited Clean and Care service. Learn more in the ‘Caring for your hearing aid’ FAQ.

We want you to choose a way to pay that works for you. Choose to pay in full today for your hearing aid, or become a Member and pay monthly.

Just like a prescription for glasses, we need an up-to-date hearing test in order to program your hearing aids to your unique hearing loss. After you submit your hearing test or take ours online, our expert in-house audiology team programs your hearing aids to your unique results.

Getting a hearing aid should be affordable, accessible, and easy. We make it affordable by selling to you direct, for thousands less than those with middlemen markups. We make it accessible by offering the only Online Hearing Test that enables you to get custom hearing aids completely from home. We make it easy by offering unlimited access to our team of experts. Learn more about How it works.