Support center

To turn ON the hearing aid close the battery door.

To turn OFF the hearing aid open the battery door.

Height: 27.8 mm (1.1 in)

Depth: 11.6 mm (0.46 in)

Width: 7.5 mm (0.30 in)

Inside the package will be:

• hearing aid(s)
• carrying case
• cleaning brush
• a variety of styles and sizes of domes
• earwax guard dispenser tool
• size 312 batteries  

• Wave Domes

• Wave Earwax Guards

• Wave Retention Guards

• Wave Audicus Care

TV Accessories

• TV Connector 

Cleaning Accessories

• Storage Case

• Cleaning Brush

• Audio Wipes

• UV Dry Box

Audicus 312 Batteries 

How to replace your 312 battery

Depending on Bluetooth usage you can expect 3-7 days out of standard 312 batteries.

Pro Tip:  Remove the sticker/tab from a new battery and place in the battery door. Wait 2 minutes before closing the battery door. This ensures the battery has enough time to oxidize in the air and optimizes usage time.

Make sure to keep the battery door open at night or when not in use. 

Dispose of batteries according to federal and local regulations. Using 312 Batteries 

• To use the power pack, attach the power pack to the charging case (the charger that came with the hearing aids) and lock it.
• Plug the power pack + charging case into the power supply for 3 hours.
• The fully charged charger power pack offers 7 full charging cycles for a pair of hearing aids.
• To check the remaining battery capacity of the charger power pack, press the battery check push button.

The Power Pack  ($50) allows for on-the-go charging without the need to plug the charging case into an outlet.

Charging the power pack for 3 hours offers 7 full charging cycles for a pair of hearing aids. That means seven 20-hour charges!

Inside the package will be:

• hearing aid(s)
• carrying case
• cleaning brush
• a variety of styles and sizes of domes
• earwax guard dispenser tool
• charging case
• desiccant drying capsule  

• Wave Domes

• Wave Earwax Guards

• Wave Retention Guards

• Wave Audicus Care

TV Accessories

• TV Connector 

Cleaning Accessories

• Storage Case

• Cleaning Brush

• Audio Wipes

• UV Dry Box

Rechargeable Accessories

• Charging Case

• Desiccant Drying Capsule

Audicus Wave – Rechargeable 

Height: 30.6 mm (1.2 in)

Depth: 12.2 mm (0.48 in)

Width: 8.7 mm (0.34 in)

• Manually turning On/Off
• • To turn ON, press and hold the Down toggle button for 3 seconds until the indicator light changes to green. A melody is played. The indicator light is built into the toggle button.
  • To turn OFF, press and hold the same Down toggle button for 3 seconds until the indicator light on the hearing aid flashes red. 2 long tones are played. The indicator light is built into the toggle button.
• Automatic On/Off
  • The device turns ON automatically when removed from the charger.
  • The device turns OFF automatically when placed in the charger.

Resetting your hearing aid

If your hearing aid has been charging for more than 3 hours and will not turn on, you can reset the hearing aid:

• Press and hold DOWN button for 20 seconds
• Put the device in the charging base for 30 seconds
• Remove, device should be reset

Your hearing aid contains an internal lithium-ion battery that must be charged daily with the supplied charging case and micro-USB cable.

• The charging case will show a steady green LED light when powered correctly into a power outlet.

• The hearing aid will auto shut OFF when inserted in the charger.

• The LED light on the hearing aids will slowly blink green until the hearing aids are fully charged. It can take up to 3 hours to charge the hearing aids.

• When the hearing aid is fully charged the LED light on the hearing aid shows a solid green.

• The hearing aid will auto turn ON when removed from the charging case/disconnected from power source. A green flash on the hearing aid indicates the device is ON.

Go into Bluetooth settings on your phone and unpair and delete all hearing aids that appear.

• In Android phones this is in the “gear” icon to the right of the hearing aid name.
• In iPhones, hit the blue “i” icon.

Go into the Hearing Remote App. Click on the menu in the upper left hand corner with 3 horizontal lines . Then click My Hearing Aids  >  My devices  >  Forget devices  > Disconnect. This should bring you back to the “Pair your hearing aids” screen.

Software Requirements: Bluetooth hearing aids are Bluetooth 4.2 certified. Any mobile device that supports Bluetooth, Hands Free Profile (HFP) and A2DP profile should work.

The toggle button controls volume.

Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.

• To increase the volume: short press the UP button

• To decrease the volume: short press the DOWN button

Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.

Use a mirror to practice!

• First, place the hearing aid body over the top of your ear
• Pull down and back on your earlobe to ease insertion. Hold the wire near the dome and gently push the dome into your ear canal.
• Place the retention guard in your ear so it rests in the bowl of your ear. Trim the retention guard if too long or remove altogether if its not needed.

Hearing aid fit

• Multi-function button – switches programs, changes volume, an indicator light is built into the button and shows the status of the hearing aids with green, red and orange light.
• Microphones – where sound enters your hearing aid
• Indicator light – LED to indicate power and charge level
• Receiver wire – connects receiver (speaker) unit to hearing aid
• Receiver – amplifies the sound directly into the ear canal
• Dome – grey, hypoallergenic silicone cover on the receiver, is inserted into the ear canal
• Battery door – houses the battery, acts as the ON/OFF switch (for Standard Battery Wave)
• Charging pins – short metal prongs to facilitate charging (for Rechargeable Wave)

When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.

• To accept an incoming call, you will first hear a notification through the hearing aids.
• The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
• Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
• End a call with a long press on your multifunction button (either UP or DOWN).

As reported by the American Tinnitus Association (ATA), 50 million Americans suffer from tinnitus. Tinnitus is not a disease, but rather a symptom of a larger issue like hearing loss. Tinnitus results in ringing, whooshing, buzzing, whistling, or any other consistent low sound in the ears.

Oto is an app created by a team of audiologists, ENT specialists, and other hearing experts to track and treat tinnitus. It utilizes CBT which is a type of therapy aimed at changing thinking behaviors and shifting automatic thoughts and the feelings connected to them. Oto is still in it’s beginning stages, but it is far enough along that you can test the Beta version of the app.

Rain Rain Sleep Sounds: 100’s of sounds to help drown out tinnitus. A cool function is that you can blend different sounds together to create a custom soundscape.

• Turn both hearing aids off and back on

• Once your hearing aids are on, they are in pairing mode for 3 minutes.

• Head to the Bluetooth menu on your phone

• Find and select R-Au Hearing Aid

  • If you have a pair of hearing aids, do not connect the left hearing aid. Connecting the right will work to stream to both aids.

  • If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu

• A melody is played when successfully paired 🎵🎵

Once it is connected, you should now be able to stream music, phone calls, and other audio to your hearing aids.

You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.

Depending on your phone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone.

Wave Domes

The Audicus Wave domes come in 3 sizes: Small, Medium, and Large. *An extra-small dome is available on request

• We fit your hearing aid with size Medium and include Small and Large in the box.

The Audicus Wave domes come in 3 styles: Open, Closed, and Double.

• The style of dome we put on your device is determined by the degree of your hearing loss. For less severe hearing loss, an Open dome is recommended. For more severe loss, a Closed or Double dome is recommended.
• Other dome styles will be included in the box.

What are the domes?

How to change the dome

Wave TV Connector 

1. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector

2. Connect the larger end of the USB cable to the power supply

3. Insert the other end of the audio cable into the AUDIO OUT port of your TV

4. Once connected to power, the LED turns green to indicate that it is ready to stream

5. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone

6. The aids should now be connected to the TV Connector

The Wave hearing aid comes with Enhanced Clarity 12 channels

Before connecting to the App, connect your Waves to the Bluetooth on your phone.

Connecting to the Hearing Remote App

1. Download the Hearing Remote App
2. Ensure Bluetooth is on on your phone to connect to your hearing aids.
3. Turn your hearing aids on. Your hearing aids will remain in pairing mode for 3 minutes.
4. Next, go into the app, and wait until both aids show up in the “Searching” screen. Press the single “Select” button.
5. Both hearing aids should connect in that screen and the main volume control screen

   of the app.

The multi-functional button controls volume and program settings. Both hearing aids are adjusted simultaneously.

OFF/ON – Press and hold the lower part of the toggle button on the hearing aid for 3 seconds until the LED lights changes. This function is for Wave Rechargeable only. To turn off/on the 312 Standard Battery Wave, open/close the battery door. 

Volume Up/Increase – Short press the top toggle button

Volume Down/Decrease – Short press on the button toggle button

Program Change –  Long press on the top toggle button

The TV Connector allows a direct and simple connection between any audio source (TV, stereo, laptop, etc.) to Wave hearing aids within 50 / 15m.

The TV Connector is the best way to listen to TV on your hearing aids. It accepts audio signals via either a 3.5mm audio cable or a digital optical TOSLINK and is powered via USB.

Compatible only with The Audicus Wave and The Audicus Wave Rechargeable.

TV Connector Manual
TV Connector Technical details

Phone Connection Issues: 

1. Disconnect hearing aids from the Hearing Remote App. Go to Settings>My hearing aids>My devices>Forget devices  How to forget your device in the app

2. Delete all hearing aids from Bluetooth on phone. How to unpair your Wave from your phone

3. Check for updates, run updates, hard reboot Software requirements for using Bluetooth with the Wave

4. Reconnect the aids to the phone’s Bluetooth How to connect your Waves to Bluetooth

5. Reconnect to the App. Connecting to Bluetooth through the App

This turns the bluetooth off. The Hearing Aid functionality stays the same.

For Wave Rechargeable Hearing Aids, you turn it off and then hold the down button for 7 seconds until an orange light is seen.

For Wave 312 Hearing Aids,  you open the battery door and hold the down button for 7 seconds while closing the door.

The Hearing Remote app is compatible with other types of hearing aids. Some audiology clinics provide remote adjustments and use an activation code for patients to access that information. Audicus users should ignore the Activation Code prompts.

Audicus Wave Earwax Guards 

If your hearing aid is not working or if the sound is very low, the first thing you should do is change your earwax guard.

1. Remove the dome from the hearing aid. You should see the earwax guard on the end of the receiver. It is a small white circle.
2. Find the spare earwax guards we sent – they’re in a black disk that has arrows around the perimeter.
3. Insert the receiver of the hearing aid into the slot labeled “1.” This ejects the used earwax guard from the hearing aid.
4. Insert the receiver of the hearing aid into the slot labeled “2.” This attached the new earwax guard to the hearing aid.
5. Replace your dome on the receiver.

All Audicus customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year manufacturer warranty that covers any repairs not caused by user damage, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

The Audicus Protect  ($12/month/per ear) gives you complete coverage of your hearing aid. Protect includes:

• Unlimited Repairs, Clean & Care Services, and Reprogrammings.
• You have a 1-time loss per hearing aid within that 2 year period. For additional information view our Audicus Protect Page. 
• Audicus Protect must be purchased within first 60 days from date of shipment.
• Audicus Protect is available for all Audicus models.

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have the Audicus Membership, you have Audicus Care. 

In an Audicus Care Package: 

• 312 Batteries   (Non-rechargeable devices)
• Domes
• Earwax guards
• Retention guards
• Cleaning Wipes
• Cleaning Brush
• Desiccant Drying capsule   (Rechargeable devices)
• Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)

Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

Audicus Wave Care  

Audicus Clara Care  

Audicus Dia II Care

Accessories are available individually HERE.

The supplies included with your hearing aid purchase will last you through the 45 day trial period.

• With Wave Rechargeable and Clara Rechargeable comes hearing aid(s), a carrying case, a charging case, a dessicant drying capsule, a cleaning brush, a variety of domes, and earwax guards.
• With Wave 312 and Clara 312 Battery comes hearing aid(s), a carrying case, a cleaning brush, size 312 batteries, a variety of domes, and earwax guards.
• With the Aura comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 10 batteries, a variety of dome sizes, and earwax guards.
• With Dia II comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 312 batteries, and a variety of domes.

Audicus hearing aid orders normally ship within 3 business days from time of purchase. (Purchase must include a hearing test for this process to start.)

Audicus offers free 5-7 day USPS First Class shipping. 

Overnight and 2-Day Delivery options are available. Choose faster delivery at time of checkout or HERE.   

We can ship to most countries, however, local fees and taxes may apply. Call 844-551-9920 or email help@audicus.com to learn more about shipping to your specific location.

Shipping is free in the US with USPS First Class Mail. Our hearing aids ship from New York, and typically ship within 3 business days from the time your order has been placed (the order must include a hearing test in order for this 3 day process to start).  The cost and speed of shipping outside of the US varies by country. If you live outside of the US and want to learn about shipping to your specific location, call 844-551-9920 or email  help@audicus.com to learn more.

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.