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F.A.Q.s

About Audicus

Affordability

We partner directly with leading hearing aid manufacturers, enabling us to keep prices low.

Audicus delivers the identical high-quality hearing aids you would find in traditional audiology centers, but at a fraction of the cost. It’s not magic; it’s simply remarkable savings.

Manufacturer

We partner directly with leading European hearing-aid manufacturers. Our hearing aids are award-winning German-designed RIC and CIC models. We are constantly testing the newest hearing aids to ensure that we offer the best product to our customers.  

Location

Audicus is primarily an online hearing aid company,  headquartered in the heart of New York City. Audicus is readily accessible through phone, chat, text, video or email whenever you require our assistance. Your hearing health is just a call away.

Already have a hearing test?

Great! You will submit your test. Audicus will use that information to program you hearing aids.

Don’t have a copy of the test?  Retrieve it! You have the medical right to request and receive a copy of your hearing test for a reasonable price ~ $10

Let Audicus help! Fill out a medical release form HERE.

How the Online Hearing Test Works

The Audicus Online Hearing Test is the culmination of efforts by MIT neuroscience engineers. The test uses predictive pattern matching principles, testing each ear at six distinct frequencies. 

This comprehensive analysis establishes hearing thresholds in relation to both frequency and volume, backed by advanced error detection algorithms to guarantee precise results.

Setting it apart from others, the Audicus Online Hearing Test offers the level of detail necessary for the precise customization of hearing aids. Discover the difference by taking the test today.

Take the test. 

Taking the Online Hearing Test

To take our Online Hearing Test, all you need is:

  • an internet connection
  • 15 minutes
  • ear-bud headphones
  • a quiet setting

The test is free and will provide you with a comprehensive hearing loss profile for each ear. Following the test, our dedicated team will examine your results and reach out to you to review. 

Take our online hearing test HERE.

Why do we prefer a recent hearing test?

Much like the way an eye test is crucial for obtaining the correct prescription for glasses, an up-to-date hearing test is essential in tailoring each hearing aid to precisely match your individual hearing loss.

 

Programming

After you submit your hearing test or take ours online, our expert in-house audiology team will program hearing aids to your unique hearing loss results. This is a complex process that requires extensive knowledge and expertise. 

Audicus is Affordable, Accessible, & Easy

Getting a hearing aid should be affordable, accessible, and easy. Audicus makes it affordable by selling to you direct, for thousands less than those with middlemen markups. We make it accessible by offering the only Online Hearing Test that enables you to get custom hearing aids completely from home. We make it easy by offering unlimited access to our team of experts.

Longevity

Our hearing aids last on average about 5 years but can perform even longer with excellent care. The key to longevity is to store, clean, and care for your hearing aids properly. A little cleaning goes a very long way.

Quality

We partner with leading manufacturers to source German-designed, high-quality hearing aids. In fact, this is the same technology or better than what you would get with a local audiologist, just for thousands less in middleman markups. View products.

Audicus Premier Membership Support

Are accessories included in Premier?

Every 6 months Audicus will send you new accessories, including new domes.

Tell us which dome size and style you prefer HERE so we can send you only the domes you want.

What if I want to cancel Audicus Premier?

Audicus Premier can be canceled at any time. To cancel Audicus Premier, contact our support center, who will give you instructions to return.  Once Audicus has received the devices, all future payments will stop. Reach out to customer support via chat, phone (855-971-0451) or email ([email protected]) for more info.

If you are within your 45-Day Trial and would like to cancel Premier please send the hearing aids back within the 45 Day Trial Period to receive a full refund.

How am I billed for Audicus Premier?
  • Audicus Premier dues are charged on the same day every month
  • Audicus Premier dues will be charged to your credit or debit card.
    • Note: the credit card used must have 6+ months before the expiration date to sign up.
Audicus Premier loss replacement

Premier Replacement

As an Audicus Premier Member a lost hearing device can be replaced for a one-time fee.

These replacements are unlimited (within reason).

Changing credit card info for Audicus Premier

Payment Updater

Check out with and use your email address on file to update your credit card information for Audicus.

What are the benefits of Audicus Premier?
  • Audicus Premier allows you to access high-quality hearing devices at a low monthly fee
  • Every 6 months receive a shipment of accessories to keep your hearing devices optimal.
  • Premier includes loss protection
  • Additional info on Audicus Premier here

Supplies and Services

Partner mic

Your Speaking partner wears the Partner Mic, which captures their voice and streams it directly to both of your hearing aids.

Partner mic diagram

Purchase the Partner Mic HERE

Partner mic manual 

 

Power Pack - what is it for?

  • The power pack allows you to get 7 full days of charge without needing an outlet. The power pack takes the place of the outlet. So you can enjoy your rechargeable hearing aids on the go!
  • To use the power pack, attach the power pack to the charging case (the charger that came with the hearing aids) and lock it.
  • Plug the power pack + charging case into the power supply for 3 hours.
  • The fully charged charger power pack offers 7 full charging cycles for a pair of hearing aids.
  • To check the remaining battery capacity of the charger power pack, press the battery check push button.

The Power Pack is available for Omni, Spirit and Wave rechargeable hearing aids.

 

Drying capsule - What is it?

The drying capsule’s role is to absorb moisture from the hearing aids. You insert the drying capsule into the charging case’s top pocket, with the pink side facing outward. The capsule absorbs moisture during the charging process, and will need to be replaced when its color changes from pink to white, which typically happens every three months.

Do I need a UV Dry Box?

The UV Dry Box is a great investment for your hearing aids. The UV Dry Box removes moisture from and sanitizes the hearing aid.

The UV Dry Box is for non-rechargeable models only. The battery is removed before placing the hearing aid in the dry box.

Ask These Questions:

  • Do you live in a humid climate?
  • Are you a heavy sweater?
  • Do you produce a lot of earwax?
  • Is excellent maintenance important to you?

The UV Dry Box will always be a great investment for all replaceable battery devices.

UV Dry Box

 

How do I connect to the TV with the TV Connector?

  1. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector

  2. Connect the larger end of the USB cable to the power supply

  3. Insert the other end of the audio cable into the AUDIO OUT port of your TV

  4. Once connected to power, the LED turns green to indicate that it is ready to stream

  5. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone

  6. The aids should now be connected to the TV Connector

Do I need the TV Connector?

The TV Connector is great for all types of TV’s.

If your TV is not Smart (does not have Bluetooth) then you must have the TV Connector.

If your TV is Smart you will be able to connect without the TV Connector but there are many benefits to the TV Connector :

  • Everyone can listen. With the connector you can stream the TV through your hearing aids and anyone watching TV can listen to the sound come through the TV speakers. Without the connector, only you will be able to listen to the TV audio.

  • Automatic Connection:  With the connector, you will automatically connect the hearing aids to your TV when you are within 30 feet of the TV. Without the connector, you have to manually connect to the TV in the Bluetooth settings each time you want to use it.

  • Very Easy to Use : The TV Connector is small and easy to use. The set-up is very straightforward and works very well!

TV Connector Manual

What services are included with the hearing aid purchase?

All Audicus customers have unlimited access to our team of experts, here to answer any of your questions. With your hearing aid purchase you also get a 2-year manufacturer warranty that covers repairs, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

What is included in Audicus Protect?

Audicus Protect includes:

  • Unlimited Repairs, Clean & Care Services, and Reprogrammings for 3 years.
  • 1-time loss per hearing aid within that 3 year period.
  • Protect must be purchased within first 60 days from date of delivery.

Protect is available for all Audicus models.

 

What is included in the Audicus Care subscription?

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have Audicus Premier, you have Audicus Care. 

Included in an Audicus Care Package

  • 312 Batteries   (Non-rechargeable devices)
  • Domes
  • Earwax guards
  • Retention guards
  • Cleaning Wipes
  • Cleaning Brush
  • Desiccant Drying capsule   (Rechargeable devices)

Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

What supplies are included with my hearing aid purchase?

The supplies included with your hearing aid purchase will last you through the 45 day trial period.

  • Hearing aid(s)
  • Carrying case
  • Cleaning brush
  • Variety pack of domes
  • Earwax guards
  • Retention guards
  • Audio Wipes
  • Size 312 batteries (for standard battery models)
  • Charging case & Desiccant drying capsule (for recharge models)
What is the warranty policy?

Many hearing aid issues can be resolved through cleaning. However, if a repair is needed, our standard 2-year Product Warranty covers all repairs. After 2 years, if you are not under warranty, the price for a repair can be $50 for a Clean & Care service or a $199 fee for a manufacturer Tier II repair. A Tier II repair will serve as a new 1-year warranty. 

If you want peace of mind beyond the warranty, our Audicus Protect is available within the first 60 days of your hearing aid purchase. The subscription gives you 3 years of worry-free protection including 1-time loss forgiveness, unlimited repairs, and unlimited Clean & Care servicing.

Bluetooth FAQs

Requirements for Bluetooth

Not all phones work well with Bluetooth devices. Make sure your phone supports Bluetooth connections.

  • Software Requirements: Bluetooth hearing aids are Bluetooth 4.2 certified. Any mobile device that supports Bluetooth, Hands Free Profile (HFP) and A2DP profile should work

 

TROUBLESHOOTING - "Phone calls are not routing to my hearing aids"

Specifically for iPhone, you’ll want to do the following once you’re connected:

  • From your iPhone Settings Menu > Accessibility > Touch > Call Audio Routing
  • Switch Call Audio Routing from “Automatic” to “Bluetooth Headset

This will allow your calls to be automatically routed to the hearing aids when the hearing aids are turned on and in range of your phone.

TROUBLESHOOTING - "Trouble connecting / Poor audio"

 

Sometimes the phone will disconnect from the hearing aids because it is trying to connect to a different Bluetooth device. Do you have any other Bluetooth supporting devices? Can they be interfering with the connection?

For poor audio or trouble connecting to your Bluetooth:

  1. Disconnect aids from the Hearing Remote app, if installed. (Settings, My Hearing Aids, My Devices, Forget Devices)
  2. Uninstall/Delete the Hearing Remote app, if installed
  3. Delete/forget hearing aids (R-Au Hearing Aid), (L-Au Hearing Aid) from your phone’s Bluetooth settings page
  4. Check for and install any updates on your phone
  5. Disable then enable or turn off/on Bluetooth on your phone
  6. Restart your phone
  7. Restart the hearing aids
  8. Reconnect 1 hearing aid via the Bluetooth menu (R-Au Hearing Aid)
Can I listen to phone calls and music through my hearing aids?

Yes!

Once you have paired your hearing aids to your phone, you will be able to listen to music, videos, podcasts and make and receive phone calls.

 

How do you pair to the Hearing Remote app?

Here is how you connect to the Hearing Remote app:

  • Download the Hearing Remote app
  • You will see a “Welcome” page. Tap “Continue” util you arrive on the page that says “Searching, Looking for hearing aids” and a spinning loop.
  • Turn each hearing aid Off and back On. The hearing aid is in pairing mode for the first 3 minutes after it is turned on.
  • You will see a box underneath the loop saying “Left hearing aid” “Right hearing aid” and a “Select” button next to it. Tap “Select”
  • The app will now request to pair to each device. Tap “Pair” for both.
  • Finalize any other app settings. Allow all notifications.

You should now be connected to the Hearing Remote app!

Is there a Smartphone App to control the hearing aids?

 

Yes! There is a smartphone app you can download for controlling certain features of your hearing aids.

Here are the links to download the Hearing Remote app:

The app gives you the ability to control your hearing aids from your phone in terms of volume level, equalizer settings, and programs. This app will also allow you to receive remote adjustments from our audiologists.

Adaptive bluetooth

To reduce static experienced while using Bluetooth, you can turn off adaptive bluetooth in the Hearing Remote app

  1. Open the Hearing Remote app and go into the Menu settings (3 horizontal bars) in the upper left-hand corner
  2. Select My Hearing Aids > Adaptive Bandwidth
  3. Turn off Adaptive Bandwidth and restart both left and right hearing aids

Bluetooth adaptive bluetooth in app

Hearing Remote app: Searching for hearing aids

 

Open the Hearing Remote app. Make your hearing aids available (by turning them off and back on).

Within that 3 minute window the aids are available, you should connect the R-Au AND L-Au.

Hearing remote app searching for aids

How do I forget my devices in the Hearing Remote app?
  • Go to Hearing Remote app and into Menu (3 horizontal lines, upper left-hand corner)
  • Select My Hearing Aids > My Devices > Forget Devices

Hearing Remote app My devices

How do I connect to my phone?

In order to connect your hearing aids to your phone, you need to do an initial pairing process. After you pair the hearing aids to your phone 1 time, the hearing aids should auto-connect to your phone in the future.

  1. Ensure that Bluetooth is enabled or turned on in your phone’s Bluetooth settings.
  2. Put your hearing aids in pairing mode: The hearing aid is in pairing mode for the first 3 minutes that it is turned on. Step 1 is to turn your hearing aid off and then back on.
    • For Rechargeable models, you can place the hearing aid in the charger to turn it off. Remove the hearing aid from the charger to turn the hearing aid on.
    • For Battery operated hearing aids, turn the hearing aid off by opening the battery door. Close the battery door to turn the hearing aid on.
  3. From your phone’s Bluetooth settings, select “R-Au Hearing Aid” from the list of available devices.
    • You will only need to pair to the Right (R-Au Hearing Aid) in order to simultaneously pair both the right and left devices.
    • If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu
  4. A melody is played when the pairing is successful 🎵
  5. You should now be able to use Bluetooth through your hearing aids. Phone calls, music, podcasts will now stream through your hearing aids.

 

Bluetooth pairing to phone

You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.

Call Audio Routing: Specifically for iPhone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone. 

How do I answer the phone with my hearing aids?

When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.

  • To accept an incoming call, you will first hear a notification through the hearing aids.
  • The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
  • Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
  • End a call with a long press on your multifunction button (either UP or DOWN).

Maintenance

Moisture and hearing aids

Moisture in the hearing aids can cause many issues. It is important to be vigilant against moisture damage. Earwax production is normal but if there is extra earwax production this can trap more moisture in the ear and it will take longer for the ear to dry. This will then cause issues for the hearing aid.

  • We recommend paying attention to earwax production and changing the accessories on time.
  • We also recommend a dry box that can suck moisture out of the hearing aids during the night.
  • Sweating is also an issue. We do not recommend working out while wearing the aids if it can be avoided.  Depending on the form of exercise, it may make it easier for the aids to fall out and become lost or damaged by the fall. If you do wear them and notice your ears are sweating, try to remove the aids periodically to dry out ears.
  • Ear Gear is a great company that specializes in hearing aid accessories. They have cloth covers for the hearing aids that can help with moisture.
  • Understand your Warranty. Consider a Protection plan.

How do I clean the hearing aids?

Routine cleaning and maintenance is essential to a long-lasting hearing aid.

Daily/Weekly/Bi-Weekly  

  • Make sure your hands and ears are clean
  • Wipe your hearing aid and hearing aid dome with a soft dry cloth to remove dirt and oil. Consider using Audio Wipes.
  • Take your black brush and gently brush any openings/crevices on the hearing aids.

Monthly  

  • The domes should be replaced every 3 months. An old dome loses its shape and does not properly seal the aid. An old dome is more likely to fall off the aid in your ear!
  • Change your earwax guard every 3 months and anytime you are unable to hear out of the hearing aid. The earwax guard is the most important protector of your device from earwax.
Tips for loss prevention

Hearing aids are very tiny and expensive. They are easy to lose!

Make sure the hearing aids fit properly. Read more about Hearing aid fit.

Replace the domes regularly. Old domes lose their shape and function and are more likely to pop out.

Consider a hearing aid retention clip which makes it impossible to lose the device.

Consider our Protection Plan  for Outright purchases

Consider the Audicus Plus Membership for low-cost, unlimited Loss Replacement

*Unlimited within reason

How can I prevent moisture damage?

Preventing moisture in hearing aids is important for maintaining their functionality and prolonging their lifespan. Here are some ways to prevent moisture in hearing aids:

  1. Use a drying capsule: A hearing aid drying capsule is a small container with drying beads that can absorb moisture from your hearing aids overnight. For rechargeable devices only.
  2. Use a UV Dry Box:  An electronic device that uses UV light to remove moisture from your hearing aids. For non-rechargeable devices only.
  3. Keep your hearing aids dry: Avoid exposing your hearing aids to water, such as when showering or swimming. Also, wipe your hearing aids dry after sweating or being in a humid environment.
  4. Open the battery compartment: When you’re not using your hearing aids, open the battery compartment to allow air to circulate and prevent moisture buildup.
  5. Use a hearing aid sweatband: A hearing aid sweatband is a cloth or foam cover that fits over your hearing aids to absorb moisture and protect them from sweat.
  6. Use a hearing aid sleeve: A hearing aid sleeve is a thin silicone or plastic cover that fits over your hearing aids to protect them from moisture and other environmental factors.
  7. Remove the batteries: When you’re not using your hearing aids for an extended period, remove the batteries to prevent them from corroding and causing damage to your hearing aids.

 

Storing your hearing aid

Our hearing aids come with a storage case and we recommend keeping your hearing aids in a case when not worn. Seriously, we can’t tell you how many pets see hearing aid and think “chew toy”. If you live in a very humid climate, or are likely to get your hearing aids wet, we recommend purchasing the UV dry box here.  

Common Hearing Aid Questions

How do Bluetooth hearing aids work?

Bluetooth hearing aids work by using wireless technology to connect to other devices, such as smartphones, tablets, or computers. This connection allows the hearing aid wearer to stream audio directly from these devices, such as phone calls, music, or other media.

The hearing aids have a built-in Bluetooth receiver that communicates with the transmitting device, using radio waves to send and receive data. The data is then processed by the hearing aid’s digital signal processor, which amplifies and processes the sound based on the wearer’s specific hearing needs.

In addition to streaming audio, Bluetooth hearing aids can also be controlled through smartphone apps, allowing wearers to adjust settings like volume, bass, and treble, and even change the program or mode of the hearing aid.

Overall, Bluetooth technology has greatly improved the functionality and convenience of hearing aids, allowing for seamless integration with other devices and a more personalized listening experience.

I’ve just been diagnosed with hearing loss. Do I need hearing aids?

The appropriate treatment for your hearing loss depends on its type and severity. Sensorineural hearing loss, which is the most common type, typically involves irreversible damage to the inner ear. However, the good news is that hearing aids can often enhance communication for the majority of people with this type of hearing loss.

There are so many different types of hearing aids! Which style is best?

There is no single “best” style. You’ll have many options to choose from based on your individual listening needs. Factors to take into account include your type and degree of hearing loss, lifestyle needs, cosmetic preferences and budget. The Audicus Audiology Team can help you make the right choice. 

Are hearing aids covered by insurance?

Although hearing aid coverage may be included in certain insurance policies, it may not be the case for others. It is advisable to contact your insurance provider and inquire about your hearing aid benefits. You can ask them to confirm whether you are eligible for any hearing aid benefits and what requirements must be met to receive them.

Will hearing aids restore my hearing?

Hearing aids are only meant to be an aid and cannot restore hearing once it has been lost. Hearing aids amplify sounds and speech signals for the purpose of aiding hearing, allowing you to communicate more effectively.

Do I need two hearing aids?

 

If you have hearing loss in both ears you should use two hearing aids. People who wear 2 aids report a higher level of satisfaction than purchasers of a single hearing aid.

If you have poor vision in both eyes, you wouldn’t wear a monocle, would you

Are Over-The-Counter (OTC) hearing aids recommended?

 

OTC (Over-The-Counter) is a HUGE buzz word in the hearing aid industry nowadays. Audicus is considered OTC because we are an online retailer. This is a government mandated regulation. However, we are not to be confused with unprogrammed OTC devices being sold online and elsewhere.

Amplifiers and other  basic OTC devices come preprogrammed and do not offer the same benefits as hearing aids.

What is the difference between a hearing aid and an amplifier?

What is the difference between a calculator and a computer? Think of the hearing aid as the computer and an amplifier as the calculator.

Are the hearing aids waterproof?

Hearing aid manufacturers have made huge advances in water-proofing their products. However only the most expensive ($10,000+)  hearing aids currently on the market are water-proof, .

To understand our hearing aids’ level of moisture resistance we refer to an IP rating.

IP ratings classify the level of protection that the casing of a hearing aid provides against solids and liquids entering and damaging the device.

Audicus hearing aids have an IP Rating of 68. The 6 represents their ability to protect against dust that may harm the equipment. The 8 represents their ability to protect against temporary immersion in a moist environment.

For context, an Apple iPhone also has an IP Rating of 68.

Despite advances in moisture protection, hearing aids are still prone to humidity and perspiration. It’s important to follow guidelines and suggestions for avoiding and dealing with moisture. Audicus can help!

Repairs and Reprogrammings

Reprogramming

Our warranty covers any needed reprogramming for the life of the device. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time. Learn more about the process HERE

If you think you may need a programming update, contact [email protected] or call 844-551-9920.

Cleanings vs. Repairs

More Repairs Info HERE

Earwax is the number one reason a hearing aid breaks or stops working. Cleaning is the most effective defense against hearing aid breakage. Please clean your device thoroughly before sending it in. Audicus reserves the right to charge $50 for a cleaning if no attempt at cleaning was made.  Audicus Clean & Care is available as a service if you need our assistance with the cleaning (free for Audicus Plus customers or with Audicus Protect).

If the hearing aid cannot be fixed by thorough cleaning,  Audicus is able to repair most devices in office.

On occasion, repairs need to be shipped back to the manufacturer. Examples of this kind of damage include moisture damage, damage from pet, and damage due to long periods of time without cleaning the hearing aids. 

What is the Audicus repair process?

More repair info HERE

80% of Audicus Repairs are due to earwax/dirt/debris build up. Most repairs can be avoided by proper cleaning and maintenance.

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920  or email [email protected]. Audicus will assign you a repair Support Order Number (SUPO) and provide shipping instructions. 

Follow the instructions to send your hearing aid into our office for evaluation.

Our technical team will evaluate the repair and assess how to fix it. The repair will fall into one of these three categories.

  • Clean & Care: Hearing aids that have stopped functioning due to a buildup of ear wax can be cleaned and checked for defects. The cost of this service is $40 for a single device / $50 for a pair. This process will take 1-2 days when in our office.
  • Manufacturer Repair: Hearing aids with more extensive damage will need extra servicing outside our office. A Manufacturer Repair will cost $199 per hearing aid and may take 7-14 days.
  • Replacement: If your hearing aids have been damaged beyond repair then you will be offered a trade-in replacement option for a brand new hearing aid model. The trade-in value will be based on the age and current condition of your devices. Our Customer Service specialists will contact you regarding the details of your repair and the trade-in value.

Tips for New Users

How often should I clean my hearing aids?

 

A hearing aid is a tiny electronic device that lives in a very corrosive environment (your ear!). It is very important to clean your hearing aids regularly because earwax, dirt, debris, moisture and heat can all cause damage.

Routine cleaning and maintenance is essential to a long-lasting hearing aid. Thankfully cleaning is very easy to do.

Daily/Weekly/Bi-Weekly

  • Make sure your hands and ears are clean
  • Wipe your hearing aid and hearing aid dome with a soft dry cloth to remove dirt and oil. Consider using Audio Wipes.
  • Take your black brush and gently brush any openings/crevices on the hearing aids.

Monthly

  • The domes should be replaced ideally every 3 months. An old dome loses its shape and does not properly seal the aid. An old dome is more likely to fall off the aid in your ear!
  • Change your earwax guard every 3 months and anytime you are unable to hear out of the hearing aid. The earwax guard is the most important protector of your device from earwax.
The Retention Guard: Attaching/Removing
The retention guard is the plastic tailpiece on the end of the receiver. It is used for anchoring the hearing aid in the bowl of your ear. Think of it like a kickstand on a bike. With a week of consistent hearing aid use, the retention guard will “learn” the shape of your ear.
 
The retention guard can be cut to fit more easily in the bowl of the ear. The retention guard can also be removed entirely if you don’t like it.
To remove the retention guard first remove the dome. The retention guard is looped around the receiver. Gently pull the retention guard in the direction of the dome until it comes off.
To attach the retention guard (See Image Below) align the retention guard with the receiver aka the speaker box

Attaching remove ret guard wave/spirit/omni

How do I put a hearing aid on?

We always recommend doing this in front of a mirror until you are more accustomed to the process.

  • First, make sure your hands are clean and dry to avoid transferring any dirt or moisture to the hearing aid.
  • Second, place the hearing aid body over the top of your ear
  • Pull down and back on your earlobe to ease insertion. Hold the receiver wire near the dome and gently push the dome into your ear canal. When inserted properly, the dome should not be visible in your canal. Use your pinky to ease insertion.
  • To take off the hearing aid, first, remove the dome using the receiver wire. Then, gently remove the body from behind your ear. Try to minimize pulling on the wire as much as you can!

Why did you fit my hearing aid with this dome?

Audicus will determine the dome style to be used on the device based on your hearing loss, and this can be Open, Closed or Double dome. Although we fit each hearing aid with a Medium size dome initially, we also provide Small and Large sizes in your package.

Omni all dome size

Which dome do I choose?

The dome is the small silicone tip on the end of your hearing aid. Domes come in a variety of sizes and styles. The proper choice of dome style and size can help with sound quality and comfort.

There are three styles of dome: Open, Closed and Double dome. The domes differ in ventilation, or how much natural sound let in. Audicus will suggest Open, Closed or Double based on your hearing loss profile. If you are interested in switching to a different dome style please contact the customer service team.

Each hearing aid is fitted with size Medium to start.  Small and Large sizes will be included in your box. If you are getting squealing (feedback) or if  Medium is too loose or too big, try a smaller or larger size.

 

Itchy ears - What to do?

Ways to Help Your Hearing Aids Last Longer - Big Easy Magazine

Some people experience itchy ears when wearing hearing aids.

Dome Fit

  • Fit is a big reason why someone may experience itch. One recommendation is to try a smaller dome. How old is the hearing aid dome? An old dome can cause irritation in the canal. We recommend changing the dome every 3 months.
  • When the ear is itchy, it is best to take out the hearing aids. Wait until the itch subsides before re-inserting the hearing aid.
  • All Audicus domes are medical-grade, hypoallergenic silicon pieces. However, occasionally, a person can be allergic to this material. A custom ear mold may be the best option for people allergic to hearing aid domes.

Lotions and Lubricants

  • EARGENE is a hypoallergenic lotion
  • OTO-EASE is a lubricant
  • Never use anything containing peroxides for itch.

 

Hearing aid fit

Getting a proper fit means first knowing how to properly insert the hearing aid. See “How do I put on a hearing aid”

If the hearing aid continues to fall out of your ear, ask this question: “Is the hearing aid falling out of the canal or from behind the ear?”

If the hearing aid is falling out of the ear canal

  • Push the dome deeper in the canal. You should not be able to see the dome when it is properly inserted.
  • Try a larger OR smaller dome.
  • Remove the retention guard.

If the hearing aid is falling out from behind the ear

  • You may need a shorter or longer receiver wire.
  • Send pictures of the fit to us. We will have good suggestions! Text: 929-467-7096
  • Hop on video with us! Reach out to learn more!
  • Consider a hearing aid retention clip so you can’t lose them.

Good RIC fit image

 

What is the purpose of the dome?

The purpose of the dome is to seal the ear canal to prevent feedback and trap in necessary amplification. The dome also keeps the hearing aid fit and snug.

What is the retention guard?

  • The retention guard is the plastic tailpiece on the end of the receiver (speaker box). It is used for anchoring the hearing aid in the bowl of the ear.
  • The retention guard is shapeless. It will take about of week of daily wear for the lock to form to your ear.

  • If the retention guard is too long you can cut it with scissors. The retention guard is also removable if you do not want to use it.

How do I change the dome?

To remove the dome, hold the receiver with one hand and gently pull the dome off with the other hand. To replace the dome, line up the dome hole with the spigot of the receiver. Gently push the dome on. You may hear a click as it clicks into place. Tug on the dome to make sure it is securely locked onto the receiver before inserting into your ear.

More dome info

The Audicus dome is a hypoallergenic, medical-grade, silicon piece that goes directly in the ear canal. The purpose of the dome is to: 

  • seal the ear canal to prevent feedback
  • trap in necessary amplification   
  • keep the hearing aid fit and snug

There are 3 styles of dome Open, Closed and Double/Power dome. They differ in their ventilation.

  • Open domes have 6 holes and are very ventilated.
  • Closed domes have 2 holes and are less ventilated.
  • Double domes are 2-layered and have no holes.

*Your hearing care professional will determine which style dome will work best for your degree of hearing loss. 

Domes should be changed every 2-3 months. This is to prevent the dome from detaching and becoming lodged in the ear canal during insertion/removal.

What do the buttons on the hearing aid do?

The toggle button controls volume and program settings. Both hearing aids are adjusted simultaneously.
To turn the hearing aid On
Press and hold the lower part of the toggle button on the hearing aid for 3 seconds until the LED lights changes. This function is rechargeable models. 
To turn the hearing aid Off 
Press and hold the lower part of the toggle button on the hearing aid for 3 seconds until the LED lights changes. This function is rechargeable models. 
To Increase the Volume – Short press the top toggle button
To Decrease the Volume – Short press on the button toggle button
Program Change –  Long press on the top toggle button

 

 

 

How do I change the earwax guard?

If your hearing aid is not working or if the sound is very low, the first thing you should do is change your earwax guard.

  1. Remove the dome from the hearing aid. You should see the earwax guard on the end of the receiver. It is a small white circle.
  2. Find the spare earwax guards we sent – they’re in a black disk that has arrows around the perimeter.
  3. Insert the receiver of the hearing aid into the slot labeled “1.” This ejects the used earwax guard from the hearing aid.
  4. Insert the receiver of the hearing aid into the slot labeled “2.” This attached the new earwax guard to the hearing aid.
  5. Replace your dome on the receiver.

Change wave,spirit, omni ewgs

 

Rechargeable FAQs

How do I use the desiccant drying capsule? What is its purpose?

The charging case has a pocket on the top where you can insert a desiccant capsule.

  • Remove the capsule from the plastic covering.
  • The capsule should be inserted with the pink part facing out (the paper side facing in)
  • Lift the tab to access the pocket and insert the capsule.

The capsule’s job is to suck moisture out of the hearing aid as it is charging. Each capsule will last about 3 months. You will know when it’s time to change the capsule when its color changes to the color white.

Can you damage the rechargeable hearing aid by leaving it in the charger overnight?

No, you can leave the hearing aid in the charger overnight. However we recommend removing the devices from the charger if you will not be using them for extended periods of time. If you leave the hearing aid in the charger for days this can affect the battery life significantly.

Can you damage the rechargeable hearing aid by leaving it in the charger too long?

Just like any other electronic device, it is not recommended to leave the hearing aid charging in the charging dock for long periods of time. Even if unplugged, the battery will drain faster if left in the dock for extended periods of time. If you are not using the hearing aid for a few days, we recommend leaving it out of the charger. 

How long do rechargeable batteries last?

Day to day, a hearing aid rechargeable battery lasts about 16 hours and needs 3-5 hours to charge. Bluetooth usage will drain the battery more quickly.

Year to year, the rechargeable battery is not replaced. It stays within the hearing aid for the life of the device. The rechargeable battery is meant to last as long as the hearing aid, about 5 years.

 

 

How do I turn the hearing aid On/Off?

Manually turning On/Off

  • To turn ON, press and hold the Down toggle button for 3 seconds until the indicator light changes to green. A melody is played.
  • To turn OFF, press and hold the same Down toggle button for 3 seconds until the indicator light on the hearing aid flashes red. 2 long tones are played.

Automatic On/Off

  • The device turns ON automatically when removed from the charger.
  • The device turns OFF automatically when placed in the charger.
Power Pack - what is it for?

  • The power pack allows you to get 7 full days of charge without needing an outlet. The power pack takes the place of the outlet. So you can enjoy your rechargeable hearing aids on the go!
  • To use the power pack, attach the power pack to the charging case (the charger that came with the hearing aids) and lock it.
  • Plug the power pack + charging case into the power supply for 3 hours.
  • The fully charged charger power pack offers 7 full charging cycles for a pair of hearing aids.
  • To check the remaining battery capacity of the charger power pack, press the battery check push button.

The Power Pack is available for Omni, Spirit and Wave rechargeable hearing aids.

 

How do I charge the hearing aids?

Digital Unitron Discover Moxi Jump R 5 Rechargeable Hearing Aid, Rs 62000.00 /piece | ID: 21336438262

It takes 3-5 hours for your hearing aids to fully charge. You can also charge them overnight while you’re sleeping. The battery should last about 16 hours once fully charged.

To charge the hearing aids:

  • Ensure the case is plugged into an outlet
  • Plug the hearing aids into the charging port. There is no need to turn the hearing aids off before putting them in the charger. The dock will turn them off.
  • When the lights on the aids are flashing green, they are charging.
  • When the lights turn solid green, the aids are fully charged.
  • When you remove the hearing aids from the charger, you will need to hold the button on each aid until it flashes green once. That indicates that the aid is on and ready to be worn.

Replaceable Battery FAQs

How to insert/replace a replaceable battery

To insert or replace the battery:

  • Gently swing open the battery door with your fingernail and push out the old battery.
  • Remove the plastic tab from the new battery, wait 1 minute for the battery to activate. Line up the battery’s plus “+” sign (flat side of the battery) with the “+” on the battery door.
  • Close the battery door gently. The hearing aid will play a melody as it turns on

changing 312 battery

How long do replaceable batteries last?

Hearing aid 312 batteries last between 7-10 days. Bluetooth usage will drain the battery more quickly.

Hearing aid size 10 batteries last between 5-7 days. They are smaller batteries so they don’t last as long!

How do I turn the hearing aid On/Off?

The hearing aid can be turned ON by closing the battery door with the battery inserted.

The hearing aid can be turned OFF by opening the battery door. You do not need to remove the battery completely, just make sure it’s not touching the inside of the battery door.

Mini Hearing Aid Support

Mini earwax guards

Audicus Mini Earwax Guards 

The earwax guard is the small white filter located on the tip of the hearing aid.

Replace your earwax guard on average every 3 months (or more frequently or less frequently depending on your earwax production). Change the earwax guard whenever the sound is diminished or you can’t hear out of the hearing aid.

 

Mini domes

Purchase Mini domes HERE

The dome is the small silicone tip on the end of the hearing aid that is inserted into your ear canal.

Once you find the right dome for you you can order more only in the size you prefer.

 

Mini dome chart 2022

Inserting your Mini hearing aid

Insertion

  • Identify right and left hearing instrument so that you
    insert it in the correct ear. Red = right; Blue = left
  • Carefully push the hearing aid into the ear canal
  • Twist it slightly until it sits well
  • Open and close your mouth to avoid accumulation of air in the
    ear canal
  • If you have problems inserting the hearing aid, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion of the hearing aid.

Removal

  • Never pull on the battery compartment door to remove the hearing aid. This could damage it
  • Push lightly on the back of your ear to loosen the hearing aid
  • Remove the hearing aid by pulling the removal cord towards the back of your head
Is Audicus Protect available for the Mini?

Yes, Audicus Protect is available for the Mini.

Purchase Protect in the first 60 days from the hearing aid purchase.

 

Dimensions of the Mini

Length: 17.4 mm (0.7 in)

Height: 11.9 mm (0.5 in)

Width: 5.6 mm (0.2 in)

  The Audicus Mini

Changing the volume on the Mini

To adjust the volume or programs on the aid, the user will need to download the Rexton App, which is available for both Androids and iPhones

For iPhone

For Android

Alternatively, you can access the volume and programs using the Mini Remote.

Mini remote control

Volume levels function between levels 0-16, with the ‘baseline’ being at level 8.

    • Turning the HAs off and on will reset its settings back to baseline

 

Previous Audicus Models

Dia II tubes and how to replace them

Dia II Tubes 

  • Tubes allow the sound to travel from the receiver in the casing of the hearing aid to the ear canal.

  • The tube comes in sizes Small, Medium, and Large.

  • We fit your hearing aid with size Medium when we send them out. If size Medium does not work, Small and Large size tubes are available.

  • Tubes have plasticity – they are rigid at first, but then take shape over time. Through body heat and usage, they soften up and conform to your ear.

Dia II Tube Replacing 

  • Dia II Tubes should be replaced once every 3 months as they get flimsy, deteriorate, and eventually break.

  • To change the Dia II tube, take the tube from the top of the hearing aids. Make sure you pinch where the tube meets the hearing aid body and twist counterclockwise.

Changing your Clara earwax guards
Clara Earwax Guards
The earwax guard is the most important accessory. Change the earwax every 2-3 months if the hearing aid stops working or has low sound amplification. 
To change your earwax guard:
1) Remove the dome from the hearing aid. The earwax guard will be the white circle on the receiver. 
2) Find the spare earwax guards we sent (grey case with black toothpicks inside)
3) Take out one black toothpick tool with the white end – this is the new earwax guard.
4) Use the end with nothing on it (non-white end) to remove the old ear wax guard. Stick the black toothpick into the earwax guard and pull it up out of the receiver.
5) Flip the black tool around and use the white end to place on the new earwax guard by sticking the new one into the same spot on the receiver. Put the dome back on.

Shipping and Returns

Do you have expedited shipping options?

Overnight shipping is available for US customers for $60.  Choose faster delivery at time of checkout or HERE.   

What countries do you ship to?

Audicus ships to all locations in the US.  

Are there any shipping costs?

Shipping is free in the US with USPS First Class Mail. Overnight shipping is available in the US for $60. 

Returns

Every Audicus customer gets a 45-day risk-free trial for their hearing aids.

If you are experiencing problems during your trial, please contact our team for expert assistance.

Should you still wish to return, please contact our team who will supply you with a return authorization. Please do not send your hearing aids back to Audicus without a return authorization. This may delay the process of your refund. 

Other

Masks and hearing aids

Masks are causing a lot of issues for behind the ear (BTE) hearing aid wearers. With the hearing aids, mask, and many times glasses, there is very little real estate to work with behind your ear.

Make sure the hearing aid fit is good.

Consider a different type of mask that won’t interfere with the back of the ear.

A completely-in-canal (CiC) hearing aid like the Audicus Aura may work better. 

*If your hearing loss is too severe, you may not be a candidate for CiC

Consider Audicus Protect for loss

Consider a hearing aid retention clip, which makes it impossible to lose the hearing aid.

Personalizing your hearing aid

Hearing Aid DecorationsStickers are a great way to customize your hearing aid.

  • Stickers from JaaCreations on Etsy HERE and HERE
  • And many more Stickers on Etsy HERE
Pets and hearing aids

Cats and dogs are drawn to hearing aids for two reasons: sound and taste.

  • Hearing aids put out a sound that is very high pitched, higher than what humans can hear.  Cats and dogs, however, can hear it and go into “search and destroy” mode.  Unfortunately, what sounds like a chew toy to them is actually a very complicated miniature computer that you need to hear!
  • Hearing aids attract earwax, which tastes salty to pets, especially dogs.  They see hearing aids as a tasty treat, and can chew right through the device, causing permanent damage.

To keep your hearing aids safe from pets, make sure that if you are around a cat or dog the devices are safely worn in your ears. When not in use, place the hearing aids in a safe place.

 

Video Tutorials

Ensuring Proper Fit for Your Hearing Aids

In this video, you will learn how to properly place your Receiver-In-Canal (RIC) hearing aids in ...

Connecting to the Hearing Remote App

Learn more about how to connect your Bluetooth-enabled hearing aids to the Hearing Remote App.

Connecting to Bluetooth

Learn more about how to connect your Bluetooth-enabled hearing aids to your phone.

Remote Adjustment Process

Learn more about how we adjust your Spirit or Omni hearing aids remotely.

Meet the Omni

Learn more about all the Omni hearing aid model has to offer from our New York clinician, Kristen ...

Product manuals

Omni 312 Series 2 Manual

User manual for the Omni Series 2 312 Battery receiver-in-canal (RIC) hearing aid model.
Download

Omni RC Series 2 Manual

User manual for the Omni Series 2 Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Spirit 312 Series 2 Manual

User manual for the Spirit Series 2 312 Battery receiver-in-canal (RIC) hearing aid model.
Download

Spirit RC Series 2 Manual

User manual for the Spirit Series 2 Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Omni Series 2 Spec Sheet

Technical Specifications
Download

Spirit Series 2 Spec Sheet

Technical Specifications
Download

Icon Manual

User manual for the Icon 312 Battery receiver-in-canal (RIC) hearing aid model.
Download

Omni Rechargeable Manual

User manual for the Omni Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Omni 312 Battery Manual

User manual for the Omni 312 Battery receiver-in-canal (RIC) hearing aid model.
Download

Omni Spec Sheet

Technical Specifications
Download

Mini Manual

User manual for the Mini completely-in-canal (CIC) hearing aid model
Download

Spirit Rechargeable Manual

User manual for the Spirit Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Spirit 312 Battery Manual

User manual for the Spirit 312 Battery receiver-in-canal (RIC) hearing aid model.
Download

Spirit - Specifications

Technical specification document for the Spirit Rechargeable
Download

Wave Manual - Rechargeable

User manual for the Wave Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Wave Manual - 312

User manual for the Wave receiver-in-canal (RIC) hearing aid model with 312 battery.
Download

Wave - Specifications

Technical specification document for the Wave, 312 and rechargeable
Download

Clara Manual - 312

User manual for the Clara receiver-in-canal (RIC) hearing aid model with 312 battery
Download

Clara Manual - Rechargeable

User manual for the Clara Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Clara Specifications

Technical specification document for the Clara, 312 and Rechargeable
Download

Aura Manual

User manual for the Aura completely-in-canal (CIC) hearing aid model
Download

Aura Specifications

Technical specification document for the Aura
Download

Dia II Manual

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Dia II Specifications

Technical specification document for the Dia II
Download

Spirit Remote Control Manual

Manual for the Spirit Remote Control
Download

TV Connector Manual

Manual for the Wave TV Connector
Download

TV Connector datasheet

Datasheet for the Wave TV Connector
Download

Clara Bluetooth remote

User manual for the Clara Bluetooth remote and pairing your device.
Download

Returns and Reprogrammings

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.
Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.
Learn more