F.A.Q.s

Wave & Spirit Hearing Aid Support

How long does the battery last?

Depending on Bluetooth usage you can expect 3-7 days out of Wave Standard 312 batteries. Pro Tip:  Remove the sticker/tab from a new battery and place in the battery door. Wait 2 minutes before closing the battery door. This ensures the battery has enough time to oxidize in the air and optimizes usage time. Be sure to keep the battery door open at night or when not in use. Dispose of batteries according to federal and local regulations. Using 312 Batteries 

The Wave and Spirit Rechargeable battery will give you a “Full day of use” – about 16 hours. which includes 4 hours of streaming media and 4 hours phone-time (bidirectional streaming)

How do I increase and decrease the volume?

Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.
The toggle button controls volume.
Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.
  • To increase the volume: short press the UP button
  • To decrease the volume: short press the DOWN button
How do I put the hearing aid on?

Do this in front of a mirror.

  • First, place the hearing aid body over the top of your ear
  • Pull down and back on your earlobe to ease insertion. Hold the receiver wire near the dome and gently push the dome into your ear canal. When inserted properly, the dome should not be visible in your canal.
  • To take off the hearing aid, first, remove the dome using the receiver wire. Then, gently remove the body from behind your ear.

More Pro Tips Hearing aid fit

Which dome do I choose?

Wave & Spirit Domes

The Audicus Wave/Spirit domes come in 3 sizes: Small, Medium, and Large. *An extra-small dome is available on request

  • We fit your hearing aid with size Medium and include Small and Large in the box.

The Audicus Wave domes come in 3 styles: Open, Closed, and Double.

  • The style of dome we put on your device is determined by the degree of your hearing loss. For less severe hearing loss, an Open dome is recommended. For more severe loss, a Closed or Double dome is recommended.
  • Other dome styles will be included in the box.

What are the domes?

How to change the dome

Wave & Spirit Bluetooth Support

How do I answer the phone with my hearing aids?

When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.

  • To accept an incoming call, you will first hear a notification through the hearing aids.
  • The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
  • Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
  • End a call with a long press on your multifunction button (either UP or DOWN).
How do I connect to my phone?
  • Turn both hearing aids off and back on
  • Once your hearing aids are on, they are in pairing mode for 3 minutes.
  • Head to the Bluetooth menu on your phone
  • Find and select R-Au Hearing Aid
    • If you have a pair of hearing aids, do not connect the left hearing aid. Connecting the right will work to stream to both aids.
    • If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu
  • A melody is played when successfully paired 🎵🎵
Once it is connected, you should now be able to stream music, phone calls, and other audio to your hearing aids.
You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.
Depending on your phone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone.
How do I connect to the TV?

Wave & Spirit TV Connector 

  1. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector

  2. Connect the larger end of the USB cable to the power supply

  3. Insert the other end of the audio cable into the AUDIO OUT port of your TV

  4. Once connected to power, the LED turns green to indicate that it is ready to stream

  5. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone

  6. The aids should now be connected to the TV Connector

What is the TV Connector?

The TV Connector:

  • lets everyone listen to the TV at a comfortable level. You can stream the tv through your hearing aids and anyone watching TV can listen to the sound come through the TV speakers.

  • can be used with any non-BT TV, computers, tablets or any device with an audio out

  • TV streamed signal volume can be adjusted using  + / – buttons on TV Connector

  • allows you to adjust the balance between the TV volume and environment sounds using the multifunction button on either hearing aid

TV Connector Manual

Supplies and services

What is the Audicus Protect loss replacement policy?

Audicus Protect is $12/month per ear for a commitment of 2 years (24 months). Protect includes a one-time loss replacement during that 2-year period.

Before the replacement hearing aid can be sent, you must pay the remainder of the 2-year commitment off. What does that mean?

Here is an example: If Joe purchases his hearing aids on 1/1/2021 and loses both of his hearing aids in June, he has paid 6 months ($24/month) of Audicus Protect. He will need to pay the remainder of the 24 months of Protect payments.  24 months – 6 months = 18 months of Protect ($24 x 18 months = $432) in order to claim his replacement aids.

Why does Audicus require paying the remainder off? Too many people were claiming their replacement and then cancelling Protect immediately after.

What services are included with the hearing aid purchase?

All Audicus customers have unlimited access to our team of experts, here to answer any of your questions. With your hearing aid purchase you also get a 1-year manufacturer warranty that covers repairs, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

What is included in the Audicus Protect 2-year subscription?

Audicus Protect  ($12/month/per ear) includes:

  • Unlimited Repairs, Clean & Care Services, and Reprogrammings.
  • 1-time loss per hearing aid within that 2 year period. 
  • Protect must be purchased within first 60 days from date of delivery.
  • Protect is available for all Audicus models.

 

What is included in the Audicus Care subscription?

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have the Audicus Membership, you have Audicus Care. 

In an Audicus Care Package

  • 312 Batteries   (Non-rechargeable devices)
  • Domes
  • Earwax guards
  • Retention guards
  • Cleaning Wipes
  • Cleaning Brush
  • Desiccant Drying capsule   (Rechargeable devices)
  • Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)

Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

Shipping and returns

Do you have expedited shipping options?

Overnight shipping is available for US customers for $60. Expedited shipping is available for Canadian customers for $40. Choose faster delivery at time of checkout or HERE.   

What countries do you ship to?

Audicus ships to all locations in the US & Canada. 

Are there any shipping costs?

Shipping is free in the US with USPS First Class Mail. Overnight shipping is available in the US for $60. Shipping to Canada includes a $20 shipping fee. Expedited shipping is available in Canada for $40. 

Returns

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

Repairs and reprogramming

Reprogramming

Our warranty covers any needed reprogramming for the life of the device. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time. Learn more about the process HERE

If you think you may need a programming update, contact [email protected] or call 844-551-9920.

Cleanings vs. Repairs

Earwax is the number one reason a hearing aid breaks or stops working. Cleaning is an efficient defense against earwax buildup. Please clean your device thoroughly before sending it in. Audicus Clean & Care is available as a service if you need our assistance (free for Membership customers or with Audicus Protect.)

If the hearing aid cannot be fixed by thorough cleaning,  Audicus is able to repair most devices in office.

On occasion, repairs need to be shipped back to the manufacturer. Examples of this kind of damage include moisture damage, damage from pet, and damage due to long periods of time without cleaning the hearing aids. 

What is the repair process?

80% of Audicus Repairs are due to earwax/dirt/debris build up. Most repairs can be avoided by proper cleaning and maintenance.

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920  or email [email protected] Audicus will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Audicus can repair most devices in-office. If we cannot repair the device in-office, the device is overnighted to our manufacturer’s US location.  On average it takes about 8 days from the day we receive your hearing aid until the time you get it back. Learn more.

Video Tutorials

Powering On Your Clara Hearing Aids

This video will show you how to power ON and power OFF your Clara Rechargeable Hearing Aids. To ...

Pairing your Wave Hearing Aids to Bluetooth

This video will show you how to pair your Wave Hearing Aids to your iPhone device. Your Wave ...

Cleaning Your Wave Microphone Screens

Cleaning will make the hearing aid more efficient and more
comfortable to wear.  This video will ...

Setting Up Your Dia II Hearing Aid

Your Dia II is easy to use. This video shows you the basic features of your Dia II, as well as how ...

The Basics of Your Dia II Hearing Aid

This video will show you the basics of your Dia II BTE hearing aid and what to expect upon ...

Product manuals

Spirit Manual

User manual for the Spirit Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Spirit - Specifications

Technical specification document for the Spirit Rechargeable
Download

Wave Manual - Rechargeable

User manual for the Wave Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Wave Manual - 312

User manual for the Wave receiver-in-canal (RIC) hearing aid model with 312 battery.
Download

Wave - Specifications

Technical specification document for the Wave, 312 and rechargeable
Download

Clara Manual - 312

User manual for the Clara receiver-in-canal (RIC) hearing aid model with 312 battery
Download

Clara Manual - Rechargeable

User manual for the Clara Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Clara Specifications

Technical specification document for the Clara, 312 and Rechargeable
Download

Aura Manual

User manual for the Aura completely-in-canal (CIC) hearing aid model
Download

Aura Specifications

Technical specification document for the Aura
Download

Dia II Manual

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Dia II Specifications

Technical specification document for the Dia II
Download

Spirit Remote Control Manaul

Manual for the Spirit Remote Control
Download

TV Connector Manual

Manual for the Wave TV Connector
Download

TV Connector datasheet

Datasheet for the Wave TV Connector
Download

Clara Bluetooth remote

User manual for the Clara Bluetooth remote and pairing your device.
Download

Returns and Reprogrammings

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.

Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.

Learn more

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