F.A.Q.s

Common Hearing Aid Questions

Domes: Why did you fit my hearing aid with this dome?

The dome style we put on the device is determined based on your hearing loss. The three styles of dome are Open, Closed and Double dome. Each hearing aid is fitted with size Medium to start. But we include Small and Large sizes in your box.

Domes: Which dome do I choose?

The three styles of dome are Open, Closed and Double dome. Audicus suggests one of those styles based on your hearing loss. We recommend using the style of dome that is suggested. If you are interested in switching to a different dome style please contact the customer service team.

Each hearing aid is fitted with size Medium to start. But we include Small and Large sizes in your box. If you are getting squealing (feedback) or if  Medium is too loose or too big, try a smaller or larger size.

 

How do I put a hearing aid on?

We always recommend doing this in front of a mirror until you are more accustomed to the process.

  1. First, place the hearing aid body over the top of your ear
  2. Pull down and back on your earlobe to ease insertion. Hold the receiver wire near the dome and gently push the dome into your ear canal. When inserted properly, the dome should not be visible in your canal.
  3. To take off the hearing aid, first, remove the dome using the receiver wire. Then, gently remove the body from behind your ear.
Batteries: How long does the battery last?

Hearing aid 312 batteries last between 7-10 days. Bluetooth usage will drain the battery more quickly.

Hearing aid rechargeable batteries last 16 hours and need 3-5 hours to charge. Bluetooth usage will drain the battery more quickly.

Batteries: How do I use 312 batteries?

To insert or replace the battery:

1. Gently swing open the battery door with your fingernail and push out the old battery.

2. Remove the plastic tab from the new battery, wait 2-3 minutes for the battery to activate. Line up the battery’s plus “+” sign (flat side of the battery) with the “+” on the battery door.

3. Close the battery door gently. The hearing aid will play a melody as it turns on

How do I clean the hearing aids?

Routine cleaning and maintenance is essential to a long-lasting hearing aid.

Daily/Weekly/Bi-Weekly  

  • Make sure your hands and ears are clean
  • Wipe your hearing aid and hearing aid dome with a soft dry cloth to remove dirt and oil. Consider using Audio Wipes.
  • Take your black brush and gently brush any openings/crevices on the hearing aids.

Monthly  

  • The domes should be replaced every 3 months. An old dome loses its shape and does not properly seal the aid. An old dome is more likely to fall off the aid in your ear!
  • Change your earwax guard every 3 months and anytime you are unable to hear out of the hearing aid. The earwax guard is the most important protector of your device from earwax.
Domes: What is the purpose of the dome?

The purpose of the dome is to seal the ear canal to prevent feedback and trap in necessary amplification. The dome also keeps the hearing aid fit and snug.

What is the retention guard?

  • The retention guard is the plastic tailpiece on the end of the receiver (speaker box). It is used for anchoring the hearing aid in the bowl of the ear.
  • The retention guard is shapeless. It will take about of week of daily wear for the lock to form to your ear.

  • If the retention guard is too long you can cut it with scissors. The retention guard is also removable if you do not want to use it.

Domes: How do I change the dome?

To remove the dome, hold the receiver with one hand and gently pull the dome off with the other hand. Helpful How To Video

Domes: More dome info

The Audicus dome is a hypoallergenic, medical-grade, silicon piece that goes directly in the ear canal. The purpose of the dome is to: 

  • seal the ear canal to prevent feedback
  • trap in necessary amplification   
  • keep the hearing aid fit and snug

There are 3 styles of dome Open, Closed and Double/Power dome. They differ in their ventilation.

  • Open domes have 6 holes and are very ventilated.
  • Closed domes have 2 holes and are less ventilated.
  • Double domes are 2-layered and have no holes.

*Your hearing care professional will determine which style dome will work best for your degree of hearing loss. 

Domes should be changed every 2-3 months. This is to prevent the dome from detaching and becoming lodged in the ear canal during insertion/removal.

Maintenance

Do you have any clinic locations?

We do!

  • Come visit us in Denver. Make an appointment here
  • Come visit us in Chicago. Make an appointment here
Masks and hearing aids

Masks are causing a lot of issues for behind the ear (BTE) hearing aid wearers. With the hearing aids, mask, and many times glasses, there is very little real estate to work with behind your ear.

Make sure the hearing aid fit is good.

Consider a different type of mask that won’t interfere with the back of the ear.

A completely-in-canal (CiC) hearing aid like the Audicus Aura may work better. 

*If your hearing loss is too severe, you may not be a candidate for CiC

Consider Audicus Protect for loss

Consider a hearing aid retention clip, which makes it impossible to lose the hearing aid.

Personalizing your hearing aid

Hearing Aid DecorationsStickers are a great way to customize your hearing aid.

  • Stickers from JaaCreations on Etsy HERE and HERE
  • And many more Stickers on Etsy HERE
Pets and hearing aids

Cats and dogs are drawn to hearing aids for two reasons: sound and taste.

  • Hearing aids put out a sound that is very high pitched, higher than what humans can hear.  Cats and dogs, however, can hear it and go into “search and destroy” mode.  Unfortunately, what sounds like a chew toy to them is actually a very complicated miniature computer that you need to hear!
  • Hearing aids attract earwax, which tastes salty to pets, especially dogs.  They see hearing aids as a tasty treat, and can chew right through the device, causing permanent damage.

To keep your hearing aids safe from pets, make sure that if you are around a cat or dog the devices are safely worn in your ears. When not in use, place the hearing aids in a safe place.

 

Itchy ears - What to do?

Ways to Help Your Hearing Aids Last Longer - Big Easy Magazine

Some people experience itchy ears when wearing hearing aids.

Dome Fit

  • Fit is a big reason why someone may experience itch. One recommendation is to try a smaller dome. How old is the hearing aid dome? An old dome can cause irritation in the canal. We recommend changing the dome every 3 months.
  • When the ear is itchy, it is best to take out the hearing aids. Wait until the itch subsides before re-inserting the hearing aid.
  • All Audicus domes are medical-grade, hypoallergenic silicon pieces. However, occasionally, a person can be allergic to this material. A custom ear mold may be the best option for people allergic to hearing aid domes.

Lotions and Lubricants

  • EARGENE is a hypoallergenic lotion
  • OTO-EASE is a lubricant
  • Never use anything containing peroxides for itch.

 

How do I clean the hearing aids?

Routine cleaning and maintenance is essential to a long-lasting hearing aid.

Daily/Weekly/Bi-Weekly  

  • Make sure your hands and ears are clean
  • Wipe your hearing aid and hearing aid dome with a soft dry cloth to remove dirt and oil. Consider using Audio Wipes.
  • Take your black brush and gently brush any openings/crevices on the hearing aids.

Monthly  

  • The domes should be replaced every 3 months. An old dome loses its shape and does not properly seal the aid. An old dome is more likely to fall off the aid in your ear!
  • Change your earwax guard every 3 months and anytime you are unable to hear out of the hearing aid. The earwax guard is the most important protector of your device from earwax.
Hearing aid fit

Getting a proper fit means knowing how to properly insert the hearing aid.

If the hearing aid continues to fall out of your ear, find out if the hearing aid is falling out from inside the ear canal OR if the body of the hearing aid is falling off behind your ear.

IF the hearing aid is falling out of the ear canal

  • Push the dome deeper in the canal.

  • Try a larger OR smaller dome.

  • Remove the retention guard.

IF the hearing aid is falling out from behind the ear

  • You may need a shorter or longer receiver wire.
  • Send pictures of the fit to us. We will have good suggestions!
    • Text: 929-467-7096
  • Consider a hearing aid retention clip so you can’t lose them.

 

Loss Prevention

Hearing aids are very tiny and expensive. They are easy to lose!

Make sure the hearing aids fit properly. Read more about Hearing aid fit.

Replace the domes regularly. Old domes lose their shape and function and are more likely to pop out.

Consider a hearing aid retention clip which makes it impossible to lose the device.

Consider our Protection Plan  if you plan on buying the Audicus hearing aids outright.

Consider the Audicus Membership for low-cost, unlimited Loss Replacement

*Unlimited within reason

UV Dry Box

UV Dry Box

The UV Dry Box is a great investment for your hearing aids. The UV Dry Box  removes moisture from and sanitizes the hearing aid.

Pro Tip: ALWAYS remove your HA batteries before inserting.

How often should you use it? If you live in a humid climate or if you are a heavy sweater, we recommend using the UV Dry Box daily.

*UV Dry Box is not compatible with Audicus rechargeable hearing aids. The rechargeable devices already have a dri-kit in the charging box. 

IP Rating - What does it mean?

 

IP Rating

IP ratings classify the level of protection that the casing of a hearing aid provides against solids and liquids entering and damaging the device.

Audicus hearing aids have an IP Rating of 68. The 6 represents their ability to protect against dust that may harm the equipment. The 8 represents their ability to protect against temporary immersion in a moist environment.

For context, an Apple iPhone also has an IP Rating of 68.

How can I prevent moisture damage?

Hearing aid manufacturers have made huge advances in water-proofing their products. However, despite advances in moisture protection, hearing aids are still prone to humidity and perspiration damage.

Signs of Moisture Damage 

  • Static or crackling sounds
  • Sound distortion
  • Fluctuations in volume
  • Intermittent outage
  • Corrosion in the battery door

Preventing Moisture Damage

  • Daily cleaning with a soft cloth or Audio Wipes
  • Invest in a UV Dry Box
  • Audicus rechargeable Wave and Clara hearing aids have built-in moisture prevention in the charging case.
  • Avoid wearing your hearing aids during vigorous exercise
  • Do not wear the hearing aids in the rain

 

 

How do I clean my hearing aid?

Hearing aids are with you every step of the way, so regular cleaning is crucial for their performance and longevity. Your biggest challenger will be earwax. Earwax buildup can mute the hearing aids completely. We recommend changing your earwax guards every 2-3 months (or more often if needed), wiping the device down as needed with a soft cloth or using Audio Wipe, and changing the rubber domes every 2-3 months. Most performance issues can be quickly solved by proper cleaning.

Wave Earwax Guards

Clara/Oro/Alto Earwax Guards 

Clara/Oro/Alto Domes

Dia II Cleaning 

Dia II hearing aids don’t have earwax guard. Instead you change the tube and domes.

Dia II Tubes

Dia II Domes

 

Dia II Support

Using the Dia II tubes

Dia II Tubes 

  • Tubes allow the sound to travel from the receiver in the casing of the hearing aid to the ear canal.

  • The tube comes in size Small, Medium, and Large.

  • We fit your hearing aid with size Medium when we send them out. If size Medium does not work, Small and Large size tubes are available.

  • Tubes have plasticity – they are rigid at first, but then take shape over time. Through body heat and usage, they soften up and conform to your ear.

Dia II Tube Replacing 

  • Dia II Tubes should be replaced once every 3 months as they get flimsy, deteriorate and eventually break.

  • To change the Dia II tube, take the tube from the top of the hearing aids. Make sure you pinch where the tube meets the hearing aid body and twist counter clockwise.

Aura Hearing Aid Support

Aura earwax guards

Audicus Aura Earwax Guards 

The earwax guard is a very small, white, plastic filter inserted into the tip of the hearing aid.

Replace your earwax guard every 2-3 months or more frequently if the sound quality of the hearing aid is every reduced.

 

Aura domes

Audicus Aura Domes

The dome is the small, white silicone tip on the end of the hearing aid that is inserted into your ear canal.

New aids come pre-fit with size medium dome. Size small and large will be included.

Once you find the right dome for you you can order more only in the size you prefer.

How to change the dome

 

Inserting your Aura hearing aid

Practice in front of a mirror! 

Insertion

  • Hold the device with the pullstring on the bottom and gently guide the hearing aid into your ear until it sits snugly in your canal. Feedback may occur until sealed.
  • To ease insertion, pull lightly up and out on the top of your ear with your other hand as you push the hearing aid in. If the device does not fit, you may try another dome size.

Removal

  • To remove, gently grasp the pullstring with your thumb and index finger and pull away slowly.
Parts of the Aura hearing aid
  • Microphone – where sound enters your hearing aid
  • Battery door – open to insert and remove size 10 battery, used to turn off/on the device
  • Pullstring – pull to remove device from ear
  • Dome – white, hypoallergenic, silicone cover to hold the hearing aid in place comfortably in the canal
  • Earwax guard – (under the dome) prevents earwax from entering the hearing aid
What comes with your Aura hearing aid?

Inside the package will be:

  • hearing aid(s)
  • a carrying case
  • a cleaning brush with magnetic end
  • size 10 batteries
  • a variety of domes
  • extra earwax guard
Is Audicus Protect available for the Aura?

Yes, Audicus Protect is available for the Aura.

If you have the Audicus Aura Membership, you have Audicus Protect.


The Audicus Clara Receiver-in-canal Hearing Aid | Audicus

Aura Dimensions

Length: 17.6 mm (0.7 in)

Height: 11.1 mm (0.4 in)

Width: 7.4 mm (0.3 in)

How many channels does the Aura have?

The Aura has 8 channels available.

Changing the volume on the Aura

Turning the device OFF resets the volume to the lowest setting, volume level 1.

To make the device louder:

  • Cup your hand slightly
  • Quickly double-tap your ear with the cupped palm
    • Device beeps when the volume changes.
    • Two beeps will be heard for volume level 2, three beeps will be heard for volume level 3, etc.
  • Repeat to increase the volume further.

After volume level 4 (four beeps), the device will reset to volume level 1 (one beep)

Each side (left/right) hearing aid is adjusted independently

What colors are available for the Aura?

The Audicus Aura is available in 2 colors:

  • Beige
  • Red + Blue (the right hearing aid is red and the left hearing aid is blue)

Who makes the Aura?

The Aura is manufactured by Persona Medical, based out of FL

Clara Hearing Aid Support

Changing your Clara earwax guards
Clara Earwax Guards
The earwax guard is the most important accessory. Change the earwax every 2-3 months and if the hearing aid stops working or has low sound amplification. 
To change your earwax guard:
1) Remove the dome from the hearing aid. The earwax guard will be the white circle on the receiver. 
2) Find the spare earwax guards we sent (grey case with black toothpicks inside)
3) Take out one black toothpick tool with the white end – this is the new earwax guard.
4) Use the end with nothing on it (non-white end) to remove the old ear wax guard. Stick the black toothpick into the earwax guard and pull it up out of the receiver.
5) Flip the black tool around and use the white end to place on the new earwax guard by sticking the new one into the same spot on the receiver. Put the dome back on.

Membership Support

Updating your dome preference for Audicus Care

Included with the Membership, every 3 months accessories including domes will be sent to you.

Tell us which dome size and style you prefer HERE so we can send you only the domes you want.

What if I want to cancel the Membership?

The Membership can be cancelled at any time. To cancel your Membership, contact our support center, who will give you instructions to return.  Once Audicus has received the devices, all future payments will stop. Reach out to customer support via chat, phone (855-971-0451) or email ([email protected]) for more info.

If you are within your 45-Day Trial and would like to cancel your Membership please send the hearing aids back within the 45 Day Trial Period to receive a full refund.

How am I billed for my Audicus Membership?
  • Audicus Membership one-time setup fee of US$100 is charged on the date of sign-up.
  • Audicus Membership dues are charged on sign-up and each month until canceled.
  • Audicus Membership dues will be charged to your credit or debit card.
    • Note: the credit card used must have 6+ months before the expiration date to sign up.
Audicus Membership loss replacement

Membership Replacement

As an Audicus Member a lost hearing device can be replaced for a one-time fee of $199/device.

These replacements are unlimited (within reason).

Changing credit card info for Membership

Payment Updater

Check out with and use your email address on file to to update your credit card information for Audicus.

What are the benefits of the Audicus Membership?
  • Audicus Membership allows you to access high-quality hearing devices at a low monthly fee.
  • Never worry about upgrading your device, purchasing accessories, or your device breaking.
  • Every 3 months receive a shipment of accessories to keep your hearing devices optimal.
  • Every 18 months you can exchange for brand new devices at no extra cost.
  • Additional info on the Membership HERE

Repairs and reprogramming

Reprogramming

Our warranty covers any needed reprogramming for the life of the device. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time. Learn more about the process HERE

If you think you may need a programming update, contact [email protected] or call 844-551-9920.

Audicus Cleanings vs. Repairs

Earwax is the number one reason a hearing aid breaks or stops working. Cleaning is the most effective defense against hearing aid breakage. Please clean your device thoroughly before sending it in. Audicus reserves the right to charge $50 for a cleaning if no attempt at cleaning was made.  Audicus Clean & Care is available as a service if you need our assistance with the cleaning (free for Membership customers or with Audicus Protect).

If the hearing aid cannot be fixed by thorough cleaning,  Audicus is able to repair most devices in office.

On occasion, repairs need to be shipped back to the manufacturer. Examples of this kind of damage include moisture damage, damage from pet, and damage due to long periods of time without cleaning the hearing aids. 

What is the Audicus repair process?

80% of Audicus Repairs are due to earwax/dirt/debris build up. Most repairs can be avoided by proper cleaning and maintenance.

If you have tried to clean your device and think it may need a repair, call us at 844-551-9920  or email [email protected] Audicus will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Audicus can repair most devices in-office. If we cannot repair the device in-office, the device is overnighted to our manufacturer’s US location. Learn more.

Supplies and services

What is the Audicus Protect loss replacement policy?

Audicus Protect is $12/month per ear for a commitment of 2 years (24 months). Protect includes a one-time loss replacement during that 2-year period.

Before the replacement hearing aid can be sent, you must pay the remainder of the 2-year commitment off. What does that mean?

Here is an example: If Joe purchases his hearing aids on 1/1/2021 and loses both of his hearing aids in June, he has paid 6 months ($24/month) of Audicus Protect. He will need to pay the remainder of the 24 months of Protect payments.  24 months – 6 months = 18 months of Protect ($24 x 18 months = $432) in order to claim his replacement aids.

Why does Audicus require paying the remainder off? Too many people were claiming their replacement and then cancelling Protect immediately after.

What services are included with the hearing aid purchase?

All Audicus customers have unlimited access to our team of experts, here to answer any of your questions. With your hearing aid purchase you also get a 1-year manufacturer warranty that covers repairs, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.

What is included in the Audicus Protect 2-year subscription?

Audicus Protect  ($12/month/per ear) includes:

  • Unlimited Repairs, Clean & Care Services, and Reprogrammings.
  • 1-time loss per hearing aid within that 2 year period. 
  • Protect must be purchased within first 60 days from date of delivery.
  • Protect is available for all Audicus models.

 

What is included in the Audicus Care subscription?

With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device.  If you have the Audicus Membership, you have Audicus Care. 

In an Audicus Care Package

  • 312 Batteries   (Non-rechargeable devices)
  • Domes
  • Earwax guards
  • Retention guards
  • Cleaning Wipes
  • Cleaning Brush
  • Desiccant Drying capsule   (Rechargeable devices)
  • Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)

Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.

What supplies are included with my hearing aid purchase?

The supplies included with your hearing aid purchase will last you through the 45 day trial period.

  • Hearing aid(s)
  • Carrying case
  • Cleaning brush
  • Variety pack of domes
  • Earwax guards
  • Retention guards
  • Audio Wipes
  • Size 312 batteries (for standard battery models)
  • Charging case & Desiccant drying capsule (for recharge models)

Shipping and returns

Do you have expedited shipping options?

Overnight shipping is available for US customers for $60. Expedited shipping is available for Canadian customers for $75. Choose faster delivery at time of checkout or HERE.   

What countries do you ship to?

Audicus ships to all locations in the US & Canada. 

Are there any shipping costs?

Shipping is free in the US with USPS First Class Mail. Overnight shipping is available in the US for $60. Expedited shipping and shipping for new hearing aid purchases is available in Canada for $75. 

Returns

Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.

Product

Classic Remote

Audicus Classic Remote

(+) Volume increases.  (-) Volume decreases

(P) Program change.   (H)= Home, brings you back to Program 1

Off/On switch is located on the side, slide the button down to turn On.

Compatible with the Clara, Oro, and Dia II hearing aid models.

Remote - private sale | Audicus

What are the earwax guards?

The earwax guard is a very important filter located on the receiver, under the dome. It should be replaced every 3 months or more often if needed. Change your earwax guard whenever the sound quality is diminished.

90% of the time, changing the earwax guard will resolve sound amplification issues.

Support Center - FAQs, Videos, Manuals | Audicus Hearing Aids

Domes: More dome info

The Audicus dome is a hypoallergenic, medical-grade, silicon piece that goes directly in the ear canal. The purpose of the dome is to: 

  • seal the ear canal to prevent feedback
  • trap in necessary amplification   
  • keep the hearing aid fit and snug

There are 3 styles of dome Open, Closed and Double/Power dome. They differ in their ventilation.

  • Open domes have 6 holes and are very ventilated.
  • Closed domes have 2 holes and are less ventilated.
  • Double domes are 2-layered and have no holes.

*Your hearing care professional will determine which style dome will work best for your degree of hearing loss. 

Domes should be changed every 2-3 months. This is to prevent the dome from detaching and becoming lodged in the ear canal during insertion/removal.

Longevity

Our hearing aids last between 3 to 5 years but can perform even longer with excellent care. The key to longevity is to store, clean, and care for your hearing aids properly. A little cleaning goes a very long way. Learn more about caring for your hearing aid.

Quality

We partner with a leading manufacturer to source German-designed, high-quality hearing aids. In fact, they are the same technology or better that you would get at the audiologist, just for thousands less in middleman markups. View products.

Process

Warranty

Repairs are rare and most hearing aid issues can be resolved by cleaning your device regularly. If a repair is needed, our standard 1-year Product Warranty covers all repairs that are not caused by user damage. 

If you want peace of mind beyond the warranty, our Audicus Protect subscription is available. The subscription gives you 2 years of worry-free protection including 1-time loss forgiveness, unlimited repairs, and unlimited Clean and Care service.  

Payment options

We want you to choose a way to pay that works for you. Choose to pay in full today for your hearing aid, or become a Member and pay monthly.

Programming

Just like a prescription for glasses, we need an up-to-date hearing test in order to program your hearing aids to your unique hearing loss. After you submit your hearing test or take ours online, our expert in-house audiology team programs your hearing aids to your unique results.

Getting a hearing aid with Audicus

Getting a hearing aid should be affordable, accessible, and easy. We make it affordable by selling to you direct, for thousands less than those with middlemen markups. We make it accessible by offering the only Online Hearing Test that enables you to get custom hearing aids completely from home. We make it easy by offering unlimited access to our team of experts. Learn more about How it works.

Hearing test

Already have a hearing test from the doctor?

If you have a copy of your hearing test simply submit it to our site. We will contact you shortly after we’ve reviewed the test. If you know that you have had a hearing test, but do not have a copy, you have the medical right to receive a copy from your doctor.

How the Online Hearing Test works

The Online Hearing Test was developed by a neuroscience engineering team over a 2 year period. It tests each ear twice at 5 frequencies and uses error detection algorithms to ensure accuracy of the results. It is the only Online Hearing Test that provides enough detail that it can be used to program custom hearing aids. Take the test.

Taking the Online Hearing Test

All you need to take the Online Hearing Test is an internet connection, 20 minutes, headphones, and a quiet setting. The test is free and easy to take and will give you a detailed hearing loss profile for each ear. We use the results to program custom hearing aids. No clinical audiogram needed. After we review your test, our team will contact you to go over the results and discuss any special settings or features you may need. Take the test.

Why we require a hearing test

Just like taking an eye test to get the right prescription for glasses, an up-to-date hearing test is necessary to program each hearing aid to your unique hearing loss. If you have a clinical audiogram from within the last year, submit it to get started. If you do not have a clinical audiogram, you can either take our free and super accurate Online Hearing Test or go to a local audiology center or doctor’s office.

About Audicus

Audicus vs online hearing aid companies

Other companies work as middlemen selling hearing amplifiers or devices that only cover mild hearing loss. We are a 1-stop hearing health company fueled by experts. We do everything in-house so you never need to leave yours. From testing to programming to shipping to your doorstep. Saving you thousands. Not too shabby. How it works.

Manufacturer

We partner directly with the leading European hearing aid manufacturer. Our hearing aids are award-winning German-designed RIC, CIC, and BTE models. We are constantly testing the newest hearing aids to ensure that we offer the best product to our customers. That’s you!

Wave & Spirit Hearing Aid Support

How do I increase and decrease the volume?

Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.
The toggle button controls volume.
Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.
  • To increase the volume: short press the UP button
  • To decrease the volume: short press the DOWN button
Turning the hearing aid ON/OFF
  • Manually turning On/Off
    • To turn ON, press and hold the Down toggle button for 3 seconds until the indicator light changes to green. A melody is played. The indicator light is built into the toggle button.
    • To turn OFF, press and hold the same Down toggle button for 3 seconds until the indicator light on the hearing aid flashes red. 2 long tones are played. The indicator light is built into the toggle button.
  • Automatic On/Off
    • The device turns ON automatically when removed from the charger.
    • The device turns OFF automatically when placed in the charger.
How do I answer the phone with my hearing aids?

When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.

  • To accept an incoming call, you will first hear a notification through the hearing aids.
  • The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
  • Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
  • End a call with a long press on your multifunction button (either UP or DOWN).
How do I connect to my phone?
  • Turn both hearing aids off and back on
  • Once your hearing aids are on, they are in pairing mode for 3 minutes.
  • Head to the Bluetooth menu on your phone
  • Find and select R-Au Hearing Aid
    • If you have a pair of hearing aids, do not connect the left hearing aid. Connecting the right will work to stream to both aids.
    • If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu
  • A melody is played when successfully paired 🎵🎵
Once it is connected, you should now be able to stream music, phone calls, and other audio to your hearing aids.
You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.
Depending on your phone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone.
How do I connect to the TV?

Wave & Spirit TV Connector 

  1. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector

  2. Connect the larger end of the USB cable to the power supply

  3. Insert the other end of the audio cable into the AUDIO OUT port of your TV

  4. Once connected to power, the LED turns green to indicate that it is ready to stream

  5. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone

  6. The aids should now be connected to the TV Connector

How do I charge the hearing aid?
Your hearing aid contains an internal lithium-ion battery that must be charged daily with the supplied charging case and micro-USB cable.
  • The charging case will show a steady green LED light when powered correctly into a power outlet.
  • The hearing aid will auto shut OFF when inserted in the charger.
  • The LED light on the hearing aids will slowly blink green until the hearing aids are fully charged. It can take up to 3 hours to charge the hearing aids.
  • When the hearing aid is fully charged the LED light on the hearing aid shows a solid green.
  • The hearing aid will auto turn ON when removed from the charging case/disconnected from power source. A green flash on the hearing aid indicates the device is ON.
What do the buttons on the hearing aid do?

The multi-functional button controls volume and program settings. Both hearing aids are adjusted simultaneously.
OFF/ON – Press and hold the lower part of the toggle button on the hearing aid for 3 seconds until the LED lights changes. This function is for Wave Rechargeable only. To turn off/on the 312 Standard Battery Wave, open/close the battery door. 
Volume Up/Increase – Short press the top toggle button
Volume Down/Decrease – Short press on the button toggle button
Program Change –  Long press on the top toggle button

 

 

 

What is the TV Connector?

The TV Connector:

  • lets everyone listen to the TV at a comfortable level. You can stream the tv through your hearing aids and anyone watching TV can listen to the sound come through the TV speakers.

  • can be used with any non-BT TV, computers, tablets or any device with an audio out

  • TV streamed signal volume can be adjusted using  + / – buttons on TV Connector

  • allows you to adjust the balance between the TV volume and environment sounds using the multifunction button on either hearing aid

TV Connector Manual

How do I change the earwax guard?

Audicus Wave Earwax Guards 

If your hearing aid is not working or if the sound is very low, the first thing you should do is change your earwax guard.

  1. Remove the dome from the hearing aid. You should see the earwax guard on the end of the receiver. It is a small white circle.
  2. Find the spare earwax guards we sent – they’re in a black disk that has arrows around the perimeter.
  3. Insert the receiver of the hearing aid into the slot labeled “1.” This ejects the used earwax guard from the hearing aid.
  4. Insert the receiver of the hearing aid into the slot labeled “2.” This attached the new earwax guard to the hearing aid.
  5. Replace your dome on the receiver.

 

 

Video Tutorials

Powering On Your Clara Hearing Aids

This video will show you how to power ON and power OFF your Clara Rechargeable Hearing Aids. To ...

Pairing your Wave Hearing Aids to Bluetooth

This video will show you how to pair your Wave Hearing Aids to your iPhone device. Your Wave ...

Cleaning Your Wave Microphone Screens

Cleaning will make the hearing aid more efficient and more
comfortable to wear.  This video will ...

Setting Up Your Dia II Hearing Aid

Your Dia II is easy to use. This video shows you the basic features of your Dia II, as well as how ...

The Basics of Your Dia II Hearing Aid

This video will show you the basics of your Dia II BTE hearing aid and what to expect upon ...

Product manuals

Omni Manual

User manual for the Omni
Download

Omni Spec Sheet

Technical Specifications
Download

Spirit Manual

User manual for the Spirit Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Spirit - Specifications

Technical specification document for the Spirit Rechargeable
Download

Wave Manual - Rechargeable

User manual for the Wave Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Wave Manual - 312

User manual for the Wave receiver-in-canal (RIC) hearing aid model with 312 battery.
Download

Wave - Specifications

Technical specification document for the Wave, 312 and rechargeable
Download

Clara Manual - 312

User manual for the Clara receiver-in-canal (RIC) hearing aid model with 312 battery
Download

Clara Manual - Rechargeable

User manual for the Clara Rechargeable receiver-in-canal (RIC) hearing aid model.
Download

Clara Specifications

Technical specification document for the Clara, 312 and Rechargeable
Download

Aura Manual

User manual for the Aura completely-in-canal (CIC) hearing aid model
Download

Aura Specifications

Technical specification document for the Aura
Download

Dia II Manual

User manual for the Dia II behind-the-ear (BTE) hearing aid model.
Download

Dia II Specifications

Technical specification document for the Dia II
Download

Spirit Remote Control Manual

Manual for the Spirit Remote Control
Download

TV Connector Manual

Manual for the Wave TV Connector
Download

TV Connector datasheet

Datasheet for the Wave TV Connector
Download

Clara Bluetooth remote

User manual for the Clara Bluetooth remote and pairing your device.
Download

Returns and Reprogrammings

To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.

Returns

Every Audicus customer gets a 45-day risk free trial for their hearing aids. If you had an issue during your trial, please consult our troubleshooting guide or contact our team for expert assistance.
Make a return

Reprogramming and repairs

Every Audicus customer gets unlimited reprogrammings for the lifetime of their hearing aids to ensure that you are completely happy with the sound quality. If your hearing aid is not working properly, it may require a repair. Manufacturer issues, while rare, are completely covered by Audicus. Repairs due to user damage are covered with the Audicus Protect subscription or may be covered by a fee depending on the severity of the repair.
Learn more