F.A.Q.s
Z1 Common Hearing Aid Questions
The dome style we put on the device is selected based on the user’s hearing loss profile. Each hearing aid is fitted with size Medium unless otherwise requested. Small and large sizes are included in the package.
The domes come in 3 sizes: Small, Medium, and Large. *An extra-small dome is available on request
- We fit your hearing aid with size Medium and include Small and Large in the box.
The domes come in 3 styles: Open, Closed, and Double.
- The style of dome we put on your device is determined by the degree of your hearing loss. For less severe hearing loss, an Open dome is recommended. For more severe loss, a Closed or Double dome is recommended.
- Other dome styles will be included in the box.
- First, place the hearing aid body over the top of your ear
- Pull down and back on your earlobe to ease insertion. Hold the receiver wire near the dome and gently push the dome into your ear canal. When inserted properly, the dome should not be visible in your canal.
- To take off the hearing aid, first, remove the dome using the receiver wire. Then, gently remove the body from behind your ear.
Hearing aid 312 batteries last between 7-10 days. Bluetooth usage will drain the battery more quickly.
Hearing aid rechargeable batteries last 16 hours and need 3-5 hours to charge. Bluetooth usage will drain the battery more quickly.
Wave & Spirit Hearing Aid Support
Both hearing aids are adjusted simultaneously, so changing the volume on one hearing aid changes the volume of the other also.
The toggle button controls volume.
Turning off the hearing aid will reset the device to the default volume. From the default volume, you can adjust 5 clicks up and 5 clicks down. When you hear a double tone, you have reached the max/min volume.
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To increase the volume: short press the UP button
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To decrease the volume: short press the DOWN button
- Manually turning On/Off
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- To turn ON, press and hold the Down toggle button for 3 seconds until the indicator light changes to green. A melody is played. The indicator light is built into the toggle button.
- To turn OFF, press and hold the same Down toggle button for 3 seconds until the indicator light on the hearing aid flashes red. 2 long tones are played. The indicator light is built into the toggle button.
- Automatic On/Off
- The device turns ON automatically when removed from the charger.
- The device turns OFF automatically when placed in the charger.
When paired, phone calls are automatically transferred to your hearing aids. Your voice is picked up by the hearing aid’s microphones.
- To accept an incoming call, you will first hear a notification through the hearing aids.
- The call can be accepted by a short press on the multi-function button (either UP or DOWN) or rejected with a long press (over 2 seconds).
- Alternatively, accepting the phone call on your phone will transfer the call to your hearing aids.
- End a call with a long press on your multifunction button (either UP or DOWN).
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Turn both hearing aids off and back on
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Once your hearing aids are on, they are in pairing mode for 3 minutes.
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Head to the Bluetooth menu on your phone
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Find and select R-Au Hearing Aid
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If you have a pair of hearing aids, do not connect the left hearing aid. Connecting the right will work to stream to both aids.
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If you only have a left hearing aid, select L-Au Hearing Aid from your Bluetooth menu
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A melody is played when successfully paired 🎵🎵
Once it is connected, you should now be able to stream music, phone calls, and other audio to your hearing aids.
You only need to do this connection process once. After the first connection, your hearing aids will automatically reconnect to the Bluetooth when in range of your phone.
Depending on your phone, you may need to manually select the hearing aids as the audio output for phone calls, otherwise the audio will still come through the phone.
Supplies and services
Audicus Protect is $12/month per ear for a commitment of 2 years (24 months). Protect includes a one-time loss replacement during that 2-year period.
Before the replacement hearing aid can be sent, you must pay the remainder of the 2-year commitment off. What does that mean?
Here is an example: If Joe purchases his hearing aids on 1/1/2021 and loses both of his hearing aids in June, he has paid 6 months ($24/month) of Audicus Protect. He will need to pay the remainder of the 24 months of Protect payments. 24 months – 6 months = 18 months of Protect ($24 x 18 months = $432) in order to claim his replacement aids.
Why does Audicus require paying the remainder off? Too many people were claiming their replacement and then cancelling Protect immediately after.
All Audicus customers have unlimited access to our team of experts, here to answer any of your questions. With your hearing aid purchase you also get a 1-year manufacturer warranty that covers repairs, as well as unlimited reprogrammings, a 45-day trial, and free US shipping to your door.
Audicus Protect ($12/month/per ear) includes:
- Unlimited Repairs, Clean & Care Services, and Reprogrammings.
- 1-time loss per hearing aid within that 2 year period.
- Protect must be purchased within first 60 days from date of delivery.
- Protect is available for all Audicus models.
With the Audicus Care subscription ($12/month) you receive all the supplies you will need for maintaining your device. If you have the Audicus Membership, you have Audicus Care.
In an Audicus Care Package:
- 312 Batteries (Non-rechargeable devices)
- Domes
- Earwax guards
- Retention guards
- Cleaning Wipes
- Cleaning Brush
- Desiccant Drying capsule (Rechargeable devices)
- Tubes and cleaning wires (for Dia II, tubes instead of earwax guards)
Any Audicus customers can subscribe to Audicus Care at any time, for any device. Cancel at any time.
Shipping and returns
Overnight shipping is available for US customers for $60. Expedited shipping is available for Canadian customers for $75. Choose faster delivery at time of checkout or HERE.
Audicus ships to all locations in the US & Canada.
Shipping is free in the US with USPS First Class Mail. Overnight shipping is available in the US for $60. Expedited shipping and shipping for new hearing aid purchases is available in Canada for $75.
Our hearing aids come with a 45-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process.
Repairs and reprogramming
Our warranty covers any needed reprogramming for the life of the device. Like a prescription for glasses, your hearing loss may change overtime. Or, we may need to make an adjustment once you’ve gotten used to wearing hearing aids for the first time. Learn more about the process HERE.
If you think you may need a programming update, contact [email protected] or call 844-551-9920.
Earwax is the number one reason a hearing aid breaks or stops working. Cleaning is the most effective defense against hearing aid breakage. Please clean your device thoroughly before sending it in. Audicus reserves the right to charge $50 for a cleaning if no attempt at cleaning was made. Audicus Clean & Care is available as a service if you need our assistance with the cleaning (free for Membership customers or with Audicus Protect).
If the hearing aid cannot be fixed by thorough cleaning, Audicus is able to repair most devices in office.
On occasion, repairs need to be shipped back to the manufacturer. Examples of this kind of damage include moisture damage, damage from pet, and damage due to long periods of time without cleaning the hearing aids.
80% of Audicus Repairs are due to earwax/dirt/debris build up. Most repairs can be avoided by proper cleaning and maintenance.
If you have tried to clean your device and think it may need a repair, call us at 844-551-9920 or email [email protected] Audicus will assign you a repair Support Order Number (SUPO) and provide shipping instructions. Audicus can repair most devices in-office. If we cannot repair the device in-office, the device is overnighted to our manufacturer’s US location. Learn more.
Product manuals
Spirit Manual
Wave Manual - Rechargeable
Wave Manual - 312
Clara Manual - 312
Clara Manual - Rechargeable
Supplies and services
Shop NowReturns and Reprogrammings
To ensure you are completely happy with your hearing aids, Audicus gives you 45-days to try, unlimited reprogrammings, and expert repair service.