Hardware can always be susceptible to technical difficulties, and hearing aids are no exception. They are complicated pieces of machinery and sometimes hearing aid wearers can encounter issues with their hearing aids. Hearing aids can get wet, they can start making funny noises, or they can completely stop working. Keep reading to find some solutions to common hearing aid problems!

If Your Hearing Aid Stops Working…

While it may seem obvious, the first step to take if your hearing aid is not working is to check that it’s on! Once you’ve established that your hearing aid has a working battery, check to make sure the battery is inserted correctly and that your hearing aid turns on when the battery door is shut. If you’re not sure whether the battery is charged or not, try a new battery and see if you hear a chime when the battery door shuts. Changing the battery is one of the easiest methods of hearing aid repair. If you’re sure that the hearing aid is on and the battery is working properly, checked the tubing and the ear mold to make sure there is no wax or moisture clogging up your hearing aid.

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If the Sound is Too Weak…

If you’re encountering a sound issue with your hearing aid, the first thing is to check your dome for earwax. Your dome could be clogged up with earwax and need replacing. If your dome is starting to look yellow in color, it is likely time to replace it. If you have a RIC hearing aid, you should take off your dome and check the wax guard beneath it (the small white circular piece of plastic) to see if it is clogged. The wax guard on your hearing aid can be replaced easily with the small black plastic tool that was included in your hearing aid purchase.

If you have an open-fit hearing aid, such as the Dia, you should check your tube to see if there is any earwax inside—this could block sound from reaching your ear. If the tube is clogged, you will need to replace it; you can purchase new tubes on our website or send your hearing aid in for a cleaning! Alternatively, you can clean out the tube using the small blue plastic piping that was included with your hearing aid. Run this piece of plastic through the center of your tube to push out any dried earwax.

If all of the above solutions sound a bit daunting, you can simply purchase the Audicus Clean & Care package and have us take a look at your hearing aid for you. Once we receive your hearing aid, we will clean out any earwax buildup, replace the domes, replace the wax guards, replace the batteries, and send you back a full new pack!
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If Your Hearing Aid Gets Wet…

A common hearing aid problem is when hearing aids get wet. If you accidentally wore them in the shower or just spent too long in a very humid environment, it can affect your hearing aids and may cause permanent damage to the devices. Luckily, there are steps you can take for hearing aid repair! Let your hearing aids air-dry, or put them in a bowl of uncooked rice to absorb the moisture. Check out this post for an in-depth look at how to approach wet hearing aids.

If Your Hearing Aid Starts Making Noises…

Are your hearing aids making a whistling noise? Commonly called “feedback,” this noise is often due to improperly-fitting ear molds. Take out the mold and re-insert it in your ear. The whistling noise should stop once the device is fitted correctly inside your ear. Changing the dome size of your hearing aid might also help; if the dome does not form a sung-fit in your ear, it can cause sounds to leak out and air to make uncomfortable noises. Whistling can also be caused by a buildup of wax.

If you’re hearing a buzzing noise, it’s possible that you accidentally turned on the loop (telecoil) setting. Check that you haven’t activated the loop setting, and if you have, switch back to the normal microphone setting.

Most common hearing aid problems can be solved by refitting your ear mold, checking for wax or moisture, inspecting the tubing for blockage or damage, and replacing the battery in your hearing aid. If these solutions don’t fix your issue, be sure to contact your audiologist for help—there could be something inside the device that is malfunctioning, and you’ll want to get it checked right away!

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Written and updated in 2020 by: Elena McPhillips

35 responses to “How to Fix Common Hearing Aid Problems

  1. Hey, my husband got new hearing aids from costco.. when he listens to a video i can hear the sound too. his old pair never did that any idea why this happens?

  2. I am on my third set of Phonak hearing aids. My last was Audeo M rechargeable purchased 6 mos. ago. They’ve been nothing but problems. I’ve sent back to Phonak three times for three different reasons. Either the battery won’t hold a charge for a full 8 hours (which I need because I work).
    This time they were retuned and the sound is muffled. I can barely make out what people are saying and during this mask wearing time, I don’t have to tell you that is a challenge. I have these very expensive AudeonM..rechargeable hearing aids that worthless. I am sooo frustrated. As I’ve stated I have to resort to using the old set as back up of which only one works. Also, I have receiver problems constantly. I have to replace both about every three months. The last order– the left one lasted about one week. Which is why I am using one of the old and one of the older.

    I wonder is anyone else having these problems.

  3. When I put in my hearing aid in my left ear I hear double beeps rather than the usual one beep signal.
    Also my remote shows that the left ear aid is not working.
    Strangely enough the left ear hearing aid does work and I can change the volume at the ear side.
    What could be the problem?
    Do I need to buy a new pair of hearing aids?

  4. I have trouble with my hearing aids. They don’t amplify anymore. I take them out and the sound is the same. I paid $3800.00 for them. They’re not the best but not the cheapest either. They’re only 3 years old. I don’t think it’s wax as I use a doom like dryer I put in every night for wax problem. Any ideas. Warranty is up in July. Thanks for any suggestions.

  5. I had my starkey hearing aids I purchased it before 2 years. I was not feeling well and taking bed rest for 2 weeks and I did not use hearing aids on those days. Now when I started to use hearing aids after two weeks they did not produce any output I replaced batteries but still no sound nothing it became dead. Will hearing aids become dead if we do not use for weeks please provide a reply.

  6. My hearing aid make sounds when I touch the part that goes behind my ears , even my hair will cause this .

  7. I have my Phon nak heaing aids for 6 months plus and I still can’t get rid of the feeling that I have a bad head cold. My voice sounds terrible to me and sometimes the sound is horrible. I have tried several tips but none seem to help. I went to an ear nose Dr and he even did an MRI which showed no problems within the inner ear. I wake up in the morning and I’m fine even tho my voice does not sound like it used to. The onlty thing I can figure is the pressure on my eardrum with the tips causes my problem but no one seems to care. I wish now I had not gotten the aids and just toughed it out. I am 86 biding my time.

    Thank You

  8. My hearing aid is making weird sounds but only in my ‘good ear’ I have a cross I’ve changed the batteries but its still doing what do I need to be?


  9. Do you have a rep in Dubai

    1. We do not but you can contact us by email at [email protected]

  10. i m very sad with my life.i hv a hearing problem since i was born. report is 50% on both ears.i dont get very clear voice like normal people. when it is noise outside.ii dont get clear voice of someone in front of me.i want clear voice like normal people

  11. I am an 80 year old female with mild hearing loss. Three weeks ago I purchased a pair of Phonak Brio 2 R from Costco. To adjust the sound level up I press the button on the right H. A. To lower the sound level I press the button on the left H.A. I just discovered that is the only function for the left H.A. It does not amplify the sound. I find that lame. I am shocked. If I wear 2 H. A. I expect both to amplify. The way it is I could just wear the right one. She said these cost up to $9,000.- somewhere else. Really? Would you buy 2 balls, one bounces, the other one only rolls. She is a very nice, likable lady but now it takes 2 weeks to be seen again. I will return them. I decided my hearing is good enough. Just wondering if it is normal for the left H.A. not to pick up any sound. Thanks

    1. Hi Edie, that sounds strange! Unless you needed BiCros hearing aids, both hearing aids should be amplifying sound specifically based on your hearing needs. We’re sorry to hear that you had a bad experience with those devices, but don’t give up just yet! If you have hearing loss it’s very important for you to address it. We’d love to be able to assist you, you can reach out to us via email at [email protected] or call us at 855-971-0451.

  12. I just recently got new hearing aids, and I am aware that there is an adjustment period with typical experiences such as a booming voice, voices sounding like they are in a tube, etc. However, has anyone experienced voices sounding like someone is talking through an electric fan? Every single time I hear my own voice or anyone else’s amplified in my HA’s, it sounds like a person talking through an electric fan. It’s extremely annoying.

    1. Hi Craig. Lots of folks feel like they’re hearing through a tube or a fan when adjusting to a new pair of hearing aids. This is because the brain is re-adjusting to the way this sound is being processed. Some people describe these noises as being tinny or metallic, and this feeling usually goes away with time. Hope this helps!

  13. Michael, you mentioned what’s called a “screen shot”, which captures the whole screen. On my Mac, that’s done by pressing Shift, Command, 3 simultaneously. However, when I press Shift, Command 4, I can capture only the part of the screen I want by cropping away everything around it. To start, the cursor has to be located at the top, left corner of the wanted. Then you drag it down and right to where you want it. When you let go, it snaps like a camera. I don’t know if this feature is available in Windows.

  14. Is there a way to print articles? If I print the screen, all of the ad-ons cover the print of the article, including the “Chat with an Expert”

    1. Hi Michael, You could try highlighting the text only, copying & pasting it into a blank word document, and then printing the word document.

  15. Absolutely the best value in aids I have ever found. I was about to spend nearly 6000.00 on new ones from either Beltone or Hearing Associates in the town I live in. I look online for a possible alternative and found Audicus. These aids exceeded my expectations.

    1. We are so happy to hear that you love our products. We know that our hearing aids are the best quality for the best price, but it is important to hear it from our customers! If you’d like to refer your friends to Audicus, they’ll get $50 off their order and you’ll get $50 in return: https://www.audicus.com/hearing-aids-referral-program/

  16. All of the comments are good information…

  17. My name is Judy Fowler and I really have enjoyed your hearing aid. I tried to hit the butten to make it louded and I didn’t hear a up or down. What do I need to do.

  18. My father has had a pair of hearing aids for 5 years and recently the plastic tube that connects the behind the ear part of the hearing aide to the earmold has begun to fall out of the hole it normally is in. I don’t know what substance to use to “glue” it back into the hole without ruining the earmold. The store where he bought them is more than 100 miles away and taking him back to the store is not an option as he is 95.

  19. All very helpful hints about aides. I have an Audicus set of aides and just love them…have had another brand for 4 or 5 years at double the price which are not half as good. Howver,I still have trouble with them falling out because of my glasses, I presume….I was told my left ear canal is larger than the right so need some larger domes. The retetention guards are very stubborn about staying in the crevice of my lobe. where are they supposed to be attached so they lie down with ease and not always pop out. Thanks..from a happy customer.

    1. I just started wearing new Dia II aids. The instructions tell me not to clip the ends too short, so I only trimmed a little at a time. Still, after I have them on for several hours I noticed I started messing with my ears. I finally figured out it was because the ends of the extensions that fold into the bowl of the ear were punching into my skin causing my ears to ache. I am concerned I will cut them too short. How short is too short? I end up just letting them stick out of my ear.

      1. Hi Patsy, If you end up cutting them down too short, you can always order new retention guards. They are only $2 each! You might also try not using them at all if they are bothering you, but this does risk them falling out a little bit more easily.

    2. About your hearing aids fallling out. Mine did that when I first got them. I figured out (no help from the specalist) that my ear wire was too short and my dome was too small and when both those were changed they stopped falling out so I would try that. When you wear glsses sometimes the ear wire on the eye glasses causes a problem and perhaps changing your eye glBsses with a different ear piece (the plastic kind that do not go around the ear might make a difference) Let us know

  20. I have had 2 hearing aid test in the last year. Have been to 2 different places of business that sell the aids and both were from 45 hundred to 65 hundred dollars. My purchase with Audicus was 699.00 for the Canto left ear only. Why is there such a big difference in price. The Canto is ok but I still have problems with sounds. Cannot afford thousands of dollars and wanted to try a less expensive unit to get some help. Ins. does nothing to help with cost..

  21. Good info. Helps me keep my hearing aid working well.

  22. My grandpa has been telling me that his hearing aids haven’t been working, I guess I never thought to check it for earwax. It sounds pretty weird to look at someone else’s hearing aid, but it’s my grandpa so I like to help. If that doesn’t work, then maybe I can just buy him a new pair of hearing aids.

  23. How do you keep these hearing aids from falling out? I lost one of mine several times and the last time I lost it, I was unable to find it. What shall I do as I cannot afford to buy another as it was less than Six months old, and had not finished paying for it!

    1. Also, hearing aids come with a minimum of one year warranty which includes LOSS and damage. Check with your dispenser.

    2. Hi Ann,

      Do you have retention guards on your hearing aids (if they are BTE)? This will help them stay in your ear by acting as a kick-stand, if you will. If you have Audicus hearing aids and you need a new retention guard, let us know. Call us at (888) 979 – 6918.


  24. good article, I got some info that was new to me

  25. My mom has been having trouble hearing lately, and I think it’s her hearing aid. I’ll have to talk to her about cleaning it out to see if it’s just earwax buildup. I’ll have to look into new hearing aids if that’s not the case. Thanks for sharing!

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