Audicus Membership FAQs

What are the benefits of Audicus Membership?

  • Audicus Membership allows you to access high-quality hearing devices at a low monthly fee.
  • Never worry about upgrading your device, purchasing accessories, or your device breaking.
  • Every 3 months receive a shipment of accessories to keep your hearing devices optimal
  • Every 18 months you can exchange for brand new devices at no extra cost.

How am I billed for my Audicus Membership?

  • Audicus Membership one-time setup fee of US$100 is charged on the date of sign-up.
  • Audicus Membership dues, are charged on sign-up and each month until canceled.
  • Audicus Membership dues will be charged to your credit or debit card.
    • Note: the credit card used must have 6+ months before the expiration date to sign up.

How do I cancel my Audicus Membership?

  • Audicus Membership does not affect your 45-day 100% money-back guarantee.
    • If you are not happy with your devices, return within 45 days (postmark to postmark) to cancel your Membership and receive a full refund for all payments.
  • You may cancel your Membership at any time by returning the devices and accessories.
    • Once the devices are received, no further dues will be charged.

What if I want to buy my hearing devices outright?

  • No problem: to own the device outright choose “Buy Now” rather than joining the Audicus Membership.

What accessories are included with the Audicus Membership?

  • Your devices ship with all the accessories needed for 3 months of operation.
  • Any additional accessories such as a Classic or Bluetooth Remote must be purchased separately.

What is included in the accessory care packages?

  • Each care package will include enough supplies for 3 months:
    • 24 × size 312 batteries (not included for rechargeable devices)
    • 4 × domes
    • 4 × earwax guards
    • 2 × retention guards
    • 4 × cleaning wipes
    • 1 × cleaning brush
    • 1 × desiccant pack (included for rechargeable devices only)
  • Care packages will be sent automatically every 3 months and can be requested any time if more is needed.

What if my hearing device is damaged?

  • With the Audicus Membership, your hearing devices are fully covered for any accidental damage or wear-and-tear without a cost to you. Please contact us and let us know, we’ll be happy to help.
  • Tier 1 repair work will be done in our office. Tier 2 repairs may require additional assessment and more time.

What if I lose my hearing device?

  • Please contact us and let us know, we’ll be happy to help.
  • As an Audicus Member, a lost hearing device can be replaced for a one-time fee of $199/device.
    • Note: hearing devices that are lost or stolen are removed from the Membership plan and will become inactive after 90 days.

How does this affect my warranty?

  • Every device comes with a 12-month manufacturer’s warranty, the Audicus Membership does not affect this.

Can I use Affirm to finance my Membership?

  • Financing is not available for the Audicus Membership.

Can I use promo codes, coupons, trade-in rebates or are there Membership discounts for returning customers?

  • The Audicus Membership is the most affordable way to own hearing devices ever, we cannot offer discounts on Membership.

Who is eligible for the Audicus Membership?

  • At this time the Audicus Membership is only available to residents of the United States of America.
  • A valid credit or debit card must be used to enroll in the Audicus Membership.

You also agree that you have read, understand and agree to our Terms of Service and Privacy Policy.

Additional questions? Please Contact us

FDA Waiver


I acknowledge that I am 18 years of age or older and that I have been advised by Audicus that the Food and Drug Administration (FDA) has determined that my best health interest would be served if I had a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid/device. I do not wish a medical evaluation before purchasing a hearing aid/device. Additional Considerations If you have or think you may have any of the following conditions, Audicus advises you to consult promptly with a licensed physician (preferably an ear specialist) prior to purchase:

  • Visible deformity of the ear
  • Fluid or drainage from the ear within the past 90 days
  • Sudden, rapidly progressing, or fluctuating hearing loss
  • Spells of acute or chronic dizziness
  • Hearing loss only on one side that worsened in the past 90 days
  • Ear canal blockage, a lasting ear infection or a plugged up fullness feeling
  • Excessive wax buildup, or a history of excessive wax buildup
  • Pain or discomfort in the ear
  • Ringing in one or both ears within last 90 days

Hearing Aids: You are purchasing a hearing aid based upon the information you have submitted to Audicus. Any examination or representation made by a hearing aid provider or audiologist in connection with the practice of dispensing, fitting, or dealing in hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine and, therefore, must NOT be regarded as medical opinion or advice. Hearing aids will NOT restore normal hearing, nor will it prevent further hearing loss. It is also recommended that an Otoscopic exam is performed before the purchase of a hearing aid. Listening Devices: Listening Devices are intended to amplify sounds in situations that would be difficult for normal hearing individuals to hear. A listening device is NOT a hearing aid and is not intended to treat hearing loss. It is not intended to diagnose, treat, cure any disease or alter the structure or function of the body. It will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Listening devices are designed for occasional and recreational use for amplifying and filtering sounds that are inherently difficult to hear. If you believe you have hearing loss, you are encouraged by Audicus to seek help from a qualified professional. To protect your hearing, avoid having the volume at high levels for extended periods of time. Permanent hearing loss can result from high sound volumes. By purchasing from Audicus, you also agree that you are the person that will be the end user and wearer of these hearing devices, and that the reason for purchasing these hearing devices from Audicus is for the sole purpose of personal use only and not for competitive research, resale, or any other reason. You also agree that you have read, understand and agree to our Terms of Service and Privacy Policy.

Terms of Service

Audicus, Inc. (“Audicus”, “we”, “us”, “our”, “The Company”), is the owner and operator of the website https://www.audicus.com and its landing pages (“The Site”). The following Terms of Service govern the use of this website. “Client”, “You” and “Your” refers to you, the person accessing this website and by doing so, accepts the Company’s Terms of Service. Please read these Terms of Service carefully.

Audicus reserves the right to alter these Terms of Service, with the new terms becoming effective as of the date of publishing, indicated at the beginning of the post. These terms are binding upon you and you should read them whenever you use the Site.

Privacy

Please review our privacy policy, which governs your visit to the Site.

No Professional Advice

Any information supplied through this website or by any of our employees or agents, whether by telephone, e-mail, letter, fax or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health- related information provided through this website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

Permitted Use

The Site is not intended for anyone under 18 years of age. You may not use the Site for anything but for personal, non-commercial purposes. You therefore warrant to Audicus that you will not use the Site for anything that is unlawful or prohibited by these Terms of Service. We reserve the right to refuse service, discontinue transactions, terminate accounts, or cancel orders in its sole discretion.

Children

Audicus does not sell products for purchase by children. Children should not submit any Personal Information to us. If you are under 18 years of age, you may only use the Site with your parent or guardian. Parents should be aware that Audicus’ Privacy Policy governs our use of Personal Information. That information which is voluntarily given by children or others in chat sessions, email exchanges, bulletin boards or the like may be used to generate unsolicited mail. Audicus encourages all parents to instruct their children in the safe and responsible use of their Personal Information while using the Internet.

Medical Waiver

When purchasing a hearing aid from Audicus, you acknowledge that you are 18 years of age or older and that you have been advised by Audicus that the Food and Drug Administration has determined that your best health interest would be served if you had a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. You do not wish a medical evaluation before purchasing a hearing aid.

Your Account

If you use this Site, you are responsible for maintaining the confidentiality of your account and other related login and account information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. In consideration of your use of this website, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the forms for your account, prescription and order information (the “Account Information”) and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this website. Account Information and certain other information about you are also subject to our Privacy Policy. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Shipping

All products purchased through the Site are shipped and billed by Audicus. Risk of loss passes to the purchaser upon delivery of a product to a common carrier. Orders are typically shipped standard ground. Shipping fees on returns will be incurred by the user. Note also that for international orders, Audicus will not be able to cover shipping and customs costs (if applicable).

Returns & Promotions

All Audicus products sold are subject to a 45 day money back guarantee, less return shipping fees. Audicus will not refund products that were modified, damaged through no fault of Audicus, or repaired without the written consent of Audicus. Any promotion is contingent on the hearing device(s) being kept within the 45 day trial period. Any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 45-day trial period for a valid refund.

All Audicus promotions (“promotions”, “promotion codes”) are subject to the terms of the promotion. Promotion terms are subject to change from promotion to promotion and only one promotion can be applied to a given sale. Promotions are valid for purchases of hearing aids only; promotions are valid during the dates indicated on the Audicus site and/or through official email communication from Audicus. Audicus reserves the right to remove or void a promotion at any time, including in cases of improper/unlawful application of promotion codes (i.e. to ineligible/non-hearing aid orders, or to orders placed outside of the valid promotion dates).

Reselling Products Prohibited

You are absolutely prohibited from reselling in any manner any products you purchase from Audicus, whether you purchased the products through the website or by any other means.

Reviews, Comments, Communications, and Other Content

You may post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.” We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Audicus a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Audicus and any of our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this agreement and will not cause injury to any person or entity; and that you will indemnify Audicus for all claims resulting from content you supply. If you use a Community Forum, you are solely responsible for your own communications and the consequences of posting those communications. We take no responsibility and assume no liability for any content posted by you or any third party.

Donations

The Audicus Donations Program (“Donations Program”) serves to donate used/old hearing aids to the Hearing Charities of America (“HCOA”), which is then responsible for handling the subsequent inspection, refurbishing, and dissemination of any donated hearing aids. Audicus does not receive compensation from the HCOA for participating in the Donations Program.

Audicus does not claim responsibility for the functionality or safety of donated hearing aids. Audicus does not track the success, use, or whereabouts of donated hearing aids. Audicus is not responsible for any hearing aids that have been donated (i.e. Audicus cannot return donated hearing aids to the original donor).

Disclaimer of Warranties

Neither Audicus nor its employees, agents, Suppliers, third party information providers, merchants, licensors or the like warrant that the Site or their operation will be accurate, reliable, uninterrupted or error-free.

Without limiting the foregoing, everything on the Site is provided to you “as is” and “as available” without warranty of any kind, either expressed or implied, covering the products available on the Site and the accuracy of the information contained within your account or within the Site. Audicus makes no warranties about the accuracy, reliability, completeness or timeliness of the Site’s content, software text, graphics, and links, or about results to be obtained from using the Site or Audicus’ services.

If your use of Audicus results in the need for servicing or replacing property, material, equipment or data, Audicus is not responsible for those costs. No agent or representative has the authority to create any warranty regarding the Site on behalf of Audicus. Audicus reserves the right to change or discontinue at any time any aspect or feature of the Site. Audicus does not assume any liability for the contents of any material provided on the Site. Reliance on any information presented on the Site is at your own risk.

You acknowledge that, in connection with the Site, information will be transmitted over local exchange, interexchange and Internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, Internet service providers and others, all of which are beyond the control and jurisdiction of Audicus. Accordingly, Audicus assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Site.

Limitation of Liability

In no event will Audicus or its affiliates, or any party involved in creating, producing or delivering this service, be liable for any direct, indirect, special or punitive damages and costs (including, without limitation, health problems, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption) arising out of your access, use, misuse or inability to use the Site, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure. Audicus reserves the right to alter the content of the Site in any way, at any time, for any reason, without prior notification, and will not be liable for possible consequences of such changes. These limitations apply even if Audicus has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the liability in such jurisdictions shall be limited to the extent permitted by the law.

Indemnification

Upon a request by Audicus, you agree to defend, indemnify and hold Audicus, its officers, directors, employees and agents, licensors and suppliers harmless from and against any claims, actions or demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Site in a manner that violates or is alleged to violate these Terms of Service.

Links

Occasionally, we may make available a link to a third party’s website. These links will let you leave this website. The linked websites are not under our control, and we are not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked website. We provide the links to you only as a convenience. We do not endorse any third party linked website or its use or contents.

Copyrights

Audicus retains full copyright ownership, rights and protection in all material contained on the Site (including all software, HTML code, Java applets, Active X controls and other code). Except as otherwise expressly provided in these Terms of Service, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, rewrite, create derivative works from, transfer, or sell any material contained on the Site without the prior consent of the copyright owner. You agree not to modify any documents, graphics, images or other material found on the Site.

You may, however make single copies of materials displayed on the Site for your own personal and noncommercial use only, provided any copies include the copyright and other notices displayed with the materials on the Site. You may not distribute such copies to others, whether or not for a charge or other consideration, without prior written permission from Audicus or the copyright owner of the copied material.

None of the material contained on the Site may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Audicus.

Trademarks

All rights in the product names, company names, trade marks, service marks, slogans, logos, product packaging and designs (“The Audicus Marks”) of all Audicus’ or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Audicus or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. You may not use the Audicus Marks without written authorization from Audicus and by using the Site, you acknowledge that the Audicus Marks are valid trademarks. Third party trademarks used on the Site are the property of their respective owners.

Termination

You agree that Audicus may terminate your use of the Site for any reason, with or without notice to you. You also agree that Audicus may modify or discontinue the Site, with or without notice to you and that we will not be liable to you or any third party as a result of such modification or discontinuation.

General Provisions

You expressly agree that exclusive jurisdiction for any dispute with Audicus, or in any way relating to your use of the Site (“Legal Action”), shall be the courts of New Jersey, State of New Jersey. You further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of New Jersey in connection with any such dispute. Any Legal Action that is subject to the jurisdiction of federal courts shall be instituted in a federal court in the District of New Jersey. These Terms of Service are governed by the internal substantive laws of the State of New Jersey, without regard to conflict of law principles. If any provision of these Terms of Service are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of these Terms of Service shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any cause of action you may have with respect to Audicus must be commenced within one year after the claim or cause of action arises or such claim or cause of action is barred.

Notification of Changes

Audicus reserves the right to amend this Agreement at any time. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms of Service to which you are bound. Your use of the Site after the posting of modifications to the Terms of Service will constitute your acceptance of this agreement, as modified. If at any time you do not wish to accept this agreement, you are not thereafter authorized to use the Site.

Survival

The provisions “Disclaimer of Warranties,” “Limitation of Liability,” “Indemnification,” “Trademarks,” and “General Provisions” will survive termination of this agreement.

Questions

If you have any questions about these Terms of Service please contact Audicus at contact@audicus.com or call 888-979-6918.

BILL OF SALE

  • Hearing Aids

Audicus offers hearing aids.

Hearing aids, such as the Audicus Dia II and Audicus Wave are designed to help compensate for specific types of hearing loss and are meant to be worn by the patient all of the time.

  • Warranties

Audicus provides a 12 months manufacturer’s warranty on each hearing device, starting on the date of shipment to you. If, after examining the hearing device(s), Audicus determines that the unit(s) failed to work due to parts, materials or workmanship, the device will be repaired or replaced for free. The guarantee will not be valid if the device has been modified or damaged by the user (e.g. physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the instrument) or if the serial number has been altered, or if repairs have been made without the consent and knowledge of Audicus.

  • Return Policy

If for whatever reason you aren’t 100% happy with our hearing instruments, you can return them to us for a full refund within 45 days from the shipment date. 

If you are returning your hearing device during the 45-day span because they stopped working correctly, please consult our troubleshooting guide first and/or do the following checks:

– Clean the device

– Insert new batteries

– Make sure the device is switched on and is not set to the Telecoil function

Before returning your hearing device please contact us (888-979-6918), and we’ll do our best to help you benefit from the devices. To return your hearing device, Mail it to the following address:

Audicus, Inc

115 W 27th St, 

8th Floor

New York, NY 10001

Insure the package and/or get a tracking number and/or have signature confirmation to ensure it gets delivered to us. We cannot be held responsible for any lost or damaged shipments and will not accept damaged hearing instruments.

Note that the returns policy will not apply, if an Audicus device has been modified or damaged, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of Audicus. In such case, you will be billed for the full amount of the device.

  • Adjustments

If you are not fully satisfied with the sound quality or amplification settings on the hearing instrument, the device might require some re-programming. We offer these adjustments for free during the initial 45-day period and would simply ask you to fill out the audiologist-designed survey at the end of this Bill of Sale or on the Audicus site in order to better address your issue. Note we will not be able to cover your return shipping fees.

  • Medical Opinion

The purchaser has been advised at the outset of the purchaser’s relationship with Audicus that any examination or representation made by a hearing aid provider or audiologist in connection with the practice of dispensing, fitting, or dealing in hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice. A hearing aid or PSA will not restore normal hearing nor will it prevent further hearing loss.

  • Customer Consent for Use and Disclosure of Protected Health Information

The purchaser hereby gives consent for Audicus to use and disclose protected health information (PHI) about him/her to carry out treatment, payment and health care operations (TPO). The Privacy Policy provided by Audicus describes such uses and disclosures more completely.

The purchaser has the right to review the Privacy Policy prior to accepting this consent. Audicus reserves the right to revise its Privacy Policy at any time. A revised Privacy Policy may be obtained by forwarding a written request to Audicus (contact@audicus.com).

With this consent, Audicus may call the purchaser’s home or other alternative location and leave a message on voice mail or in person in reference to any items that assist the practice in carrying out TPO, such as appointment reminders, insurance items and any

calls pertaining to the purchaser’s hearing aids. With this consent, Audicus may mail to the purchaser’s home or other alternative location any items that assist Audicus in carrying out TPO, as long as they are marked “Personal and Confidential.”

With this consent, Audicus  may email to the purchaser’s home or other alternative location any items that assist the practice in carrying out TPO. The purchaser has the right to request that Audicus restricts how it uses or discloses the purchaser’s PHI to carry out TPO.  By accepting this form, the purchaser consents to allow Audicus to use and disclose the purchaser’s PHI to carry out TPO. 

The purchaser may revoke his/her consent in writing except to the extent that Audicus has already made disclosures in reliance upon the purchaser’s prior consent. If the purchaser does not accept this consent, or later revokes it, Audicus may decline to provide goods and services to the purchaser.

 

NOTICE FOR RESIDENTS OF ALABAMA, COLORADO, CONNECTICUT, FLORIDA, GEORGIA, HAWAII, IOWA, KENTUCKY, MARYLAND, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, OKLAHOMA, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN AND WYOMING: 

IF YOU LIVE IN ONE OF THE STATES IDENTIFIED ABOVE, YOU MUST READ AND ACKNOWLEDGE THE TEXT FROM YOUR STATE BELOW.

ALABAMA

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF HIS OR HER RELATIONSHIP WITH THE HEARING INSTRUMENT APPRENTICE, FITTER, OR DISPENSER THAT ANY EXAMINATION(S) OR REPRESENTATION(S) MADE BY A LICENSED HEARING INSTRUMENT APPRENTICE, FITTER, OR DISPENSER IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING INSTRUMENT(S) IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND, THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.

 

COLORADO

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF THE PURCHASER’S RELATIONSHIP WITH THE HEARING AID PROVIDER OR AUDIOLOGIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY A HEARING AID PROVIDER OR AUDIOLOGIST IN CONNECTION WITH THE PRACTICE OF DISPENSING, FITTING, OR DEALING IN HEARING AIDS IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND, THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.

 

THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO 12 MIDNIGHT OF THE 30TH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID BY GIVING OR MAILING THE SELLER WRITTEN NOTICE OF CANCELLATION AND BY RETURNING THE HEARING AID, UNLESS THE HEARING AID HAS BEEN SIGNIFICANTLY DAMAGED BEYOND REPAIR WHILE THE HEARING AID WAS IN THE BUYER’S CONTROL. BY LAW, THE SELLER IS ALLOWED TO RETAIN AN ITEMIZED AMOUNT, NOT TO EXCEED FIVE PERCENT OF THE TOTAL CHARGE FOR THE HEARING AID, TO COVER THE COSTS OF A MANUFACTURER’S RETURN FEE AND THE MINIMUM COSTS OF MATERIALS USED BY THE REGISTERED HEARING AID PROVIDER, UNLESS THE HEARING AID IS RETURNED BECAUSE IT IS DEFECTIVE. 

 

CONNECTICUT

THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE OR RENTAL FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRTIETH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID. A CANCELLATION FEE OF TWELVE PER CENT OF THE PURCHASE PRICE MAY BE IMPOSED.

 

ANY BUYER WHO ORDERS A HEARING AID AND LEAVES A DEPOSIT OF ONE HUNDRED DOLLARS OR MORE WITH THE SELLER SHALL BE ENTITLED TO CANCEL SUCH ORDER AND DEMAND A FULL REFUND OF SUCH DEPOSIT, LESS ANY EXAMINATION COSTS, IF THE BUYER IS UNABLE TO INSPECT THE HEARING AID AT THE SELLER’S PLACE OF BUSINESS WITHIN FORTY-FIVE DAYS AFTER THE DATE THE SELLER RECEIVES THE DEPOSIT.

 

FLORIDA

A HEARING AID WILL NOT RESTORE NORMAL HEARING, NOR WILL IT PREVENT FURTHER HEARING LOSS.

 

GEORGIA

I READ, UNDERSTAND AND HAVE SIGNED OR INITIALED A COPY OF THE REFUND AND RETURN POLICY. THE POLICY STATES IF, AND UP UNTIL WHAT DATE, I CAN RETURN THE HEARING AID FOR A FULL REFUND, A PARTIAL REFUND OF WHAT PERCENTAGE, OR A FULL OR PARTIAL CREDIT. THE POLICY ALSO IDENTIFIES WHAT FEES, IF ANY, FOR SERVICES WILL BE REFUNDED OR CREDITED WHEN THE HEARING AID IS RETURNED FOR REFUND OR CREDIT.

 

HAWAII

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF THE PURCHASER’S RELATIONSHIP WITH THE HEARING AID DEALER AND FITTER THAT ANY EXAMINATION OR REPRESENTATION MADE BY A HEARING AID DEALER AND FITTER IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND SHALL NOT BE CONSIDERED AS MEDICAL OPINION OR ADVICE.

 

IOWA

THE PURCHASER HAS BEEN ADVISED THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING AID DISPENSER IN CONNECTION WITH THE FITTING OR SELECTION AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.

 

KENTUCKY

THE CLIENT HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 30TH CALENDAR DAY AFTER ACTUAL RECEIPT OF THE HEARING INSTRUMENT(S). YOU MAY CANCEL THE PURCHASE BY NOTIFYING THE SELLER THAT YOU DO NOT WANT THE HEARING INSTRUMENT(S) BY MAILING  A NOTICE BEFORE THE 45TH DAY AFTER RECEIPT OF THE HEARING INSTRUMENT(S) TO THE SELLER AT: 115 W 27TH ST, 8TH FLOOR, NEW YORK, NY 10001. UPON CANCELLATION, THE SELLER MAY KEEP UP TO 10% OF THE SELLING PRICE.

 

MARYLAND

YOU MAY CANCEL THIS PURCHASE FOR ANY REASON, AT ANY TIME WITHIN 45 BUSINESS DAYS AFTER THE DATE OF DELIVERY OF THE HEARING AID. TO COVER THE COSTS OF DISPENSING THE HEARING AID, THE SELLER MAY WITHHOLD FROM THE REFUND 10 PERCENT OF THE PURCHASE PRICE OR THE SELLER’S ACTUAL COSTS UP TO 20 PERCENT OF THE PURCHASE PRICE. IF YOU DECIDE TO CANCEL THIS CONTRACT: 1) YOU MUST PROVIDE NOTICE

OF CANCELLATION IN WRITING, WITHIN 30 DAYS OF THE DATE OF DELIVERY OF THE HEARING AID, TO THE SELLER AT ADDRESS OF SELLER; AND 2) YOU MUST MAKE THE HEARING AID AVAILABLE TO THE SELLER, IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN YOU RECEIVED IT. THE SELLER MAY NOT ATTEMPT TO OBTAIN A WAIVER OF YOUR RIGHTS TO CANCEL.

MINNESOTA

 

MONTANA

IF YOU HAVE ANY QUESTIONS REGARDING YOUR CONSUMER RIGHTS WITH RESPECT TO HEARING AIDS AND RELATED DEVICES, CONTACT THE STATE BOARD OF HEARING AID DISPENSERS.

MONTANA BOARD OFFICE NUMBER: (406) 841-2395

 

NEBRASKA

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF HIS OR HER RELATIONSHIP WITH THE HEARING INSTRUMENT SPECIALIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING INSTRUMENT SPECIALIST IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING INSTRUMENT IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE. 

 

NEW HAMPSHIRE

THIS HEARING AID WILL NOT RESTORE NORMAL HEARING NOR WILL IT PREVENT FURTHER HEARING LOSS.

 

YOU HAVE THE RIGHT TO CANCEL THIS PURCHASE OR RENTAL FOR ANY REASON WITHIN 30 DAYS AFTER RECEIVING THE HEARING AID.

 

NEW JERSEY

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF HIS RELATIONSHIP WITH THE HEARING AID DISPENSER  THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING AID DISPENSER  IN CONNECTION WITH THE PRACTICE OF FITTING AND SELLING OF THIS HEARING AID, OR  HEARING AIDS, IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE, OR BY CERTIFIED AUDIOLOGISTS AND  THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION.

 

NEW YORK

IN ADDITION TO OTHER RIGHTS, THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO TWELVE MIDNIGHT OF THE 45TH CALENDAR DAY AFTER 

RECEIPT OF THE HEARING AID AND RETURN THE HEARING AID IN THE SAME CONDITION, ORDINARY WEAR AND TEAR EXCLUDED.  BY LAW, THE SELLER IS ALLOWED TO RETAIN AN AMOUNT UP TO TEN PERCENT OF THE TOTAL PURCHASE PRICE OF THE CANCELLED HEARING AID, INCLUDING BATTERIES AND CORDS OR ACCESSORIES THERETO, INCLUSIVE OF ALL FEES RELATED TO THE HEARING AID.

 

OHIO

THE PURCHASER IS ADVISED THAT ANY EXAMINATION, FITTING, RECOMMENDATION, OR REPRESENTATION MADE BY A LICENSED HEARING AID DEALER OR FITTER IN CONNECTION WITH THE SALE OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION MADE BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.

 

RIGHT TO RETURN THE HEARING AID WITHIN 45 BUSINESS DAYS AND RECEIVE A REFUND

UNDER OHIO LAW (O.R.C. 1345.30), A CONSUMER HAS THE RIGHT TO RETURN A HEARING AID FOR ANY REASON WITHIN 45 BUSINESS DAYS AFTER IT IS ORIGINALLY DELIVERED TO THE CONSUMER OR A PERSON ACTING ON THE CONSUMER’S BEHALF AND TO RECEIVE A REFUND OF THE CONSIDERATION PAID FOR THE HEARING AID LESS AN AMOUNT SPECIFIED BY THE HEARING AID DEALER, HEARING AID FITTER, PHYSICIAN, OR AUDIOLOGIST TO COVER EXPENSES INCURRED IN CONNECTION WITH THE HEARING AID NOT LATER THAN 10 DAYS AFTER PRESENTING PROOF OF PAYMENT FOR THE HEARING AID AND RETURNING IT IN THE CONDITION IN WHICH IT WAS RECEIVED, EXCEPT FOR NORMAL WEAR AND TEAR. IN THIS CASE THE AMOUNT DEDUCTED FROM THE REFUND WILL BE $0. CHARGES FOR EAR MOLDS ARE SEPARATE FROM THE CONSIDERATION PAID FOR THE HEARING AID AND ARE NOT REFUNDABLE.

 

OKLAHOMA

OKLAHOMA STATE LAW GIVES THE PURCHASER THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON BY RETURNING THE HEARING AID TO THE HEARING AID PROVIDER AT ANY TIME PRIOR TO MIDNIGHT OF THE FORTY-FIFTH BUSINESS DAY AFTER RECEIPT OF THE HEARING AID.

 

BY LAW, THE HEARING AID PROVIDER MAY BE ENTITLED TO A CANCELLATION FEE NOT TO EXCEED TEN PERCENT (10%) OF THE TOTAL PURCHASE PRICE FOR THE HEARING AID OR ONE HUNDRED FIFTY DOLLARS ($150.00) PER HEARING AID, WHICHEVER IS LESS, TO COVER THE COSTS INCURRED BY THE HEARING AID PROVIDER.

IF THE PURCHASER RETURNS THE HEARING AID WITHIN THE FORTY-FIVE DAY PERIOD, THE

PURCHASER WILL RECEIVE A REFUND OF THE FULL PURCHASE PRICE.

 

IF THE HEARING AID PROVIDER FAILS TO COMPLY WITH THIS PROVISION, COMPLAINTS SHOULD BE FORWARDED TO:

 

OKLAHOMA STATE DEPARTMENT OF HEALTH

OCCUPATIONAL LICENSING DIVISION

1000 N.E. 10TH

STREET

OKLAHOMA CITY, OKLAHOMA 73117

 

PENNSYLVANIA

THE PURCHASER HAS BEEN ADVISED AT THE OUTSET OF HIS RELATIONSHIP WITH THE HEARING AID DEALER THAT ANY EXAMINATION OR REPRESENTATION MADE BY A REGISTERED HEARING AID DEALER AND FITTER IN CONNECTION WITH THE PRACTICE OF FITTING AND SELLING OF THIS HEARING AID, IS NOT AN EXAMINATION, DIAGNOSIS OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS COMMONWEALTH AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION.

IF YOUR RIGHTS ARE VIOLATED, YOU MAY CONTACT THE STATE BUREAU OF CONSUMER PROTECTION, THE PENNSYLVANIA DEPARTMENT OF HEALTH IN HARRISBURG, OR YOUR LOCAL DISTRICT ATTORNEY.

 

30 DAY MONEY BACK GUARANTEE: IF A HEARING AID IS RETURNED WITHIN 45 BUSINESS DAYS OF DATE OF DELIVERY IN THE SAME CONDITION, ORDINARY WEAR AND TEAR EXCLUDED, YOU ARE ENTITLED TO A REFUND OF THE PORTION OF THE PURCHASE PRICE OF THE HEARING AID AND ACCESSORIES AS ITEMIZED ON THE RECEIPT, LESS THE CANCELLATION FEE STATED ABOVE. IF A CANCELLATION FEE IS IMPOSED THE NON REFUNDABLE AMOUNT FOR EACH AID AND ACCESSORIES CANNOT EXCEED 10% OF THE PURCHASE PRICE OF THE HEARING AID AND ACCESSORIES OR $150.00 PER AID AND ACCESSORIES, WHICHEVER IS LESS. IF YOU CANCEL YOUR ORDER PRIOR TO DELIVERY, YOU ARE ENTITLED TO FULL REFUND OF THE PURCHASE PRICE OF THE AID AND ACCESSORIES.

 

RHODE ISLAND

A HEARING AID WILL NOT RESTORE NORMAL HEARING.  THE PURCHASER HAS A THIRTY (30) DAY TRIAL PERIOD DURING WHICH TIME SHE/HE MAY RETURN THE INSTRUMENT, IN THE ORIGINAL CONDITION LESS NORMAL WEAR, WITH NO FURTHER FINANCIAL OBLIGATION.  THIS PRODUCT IS PROTECTED BY CHAPTER 945 OF TITLE 6 ENTITLED “ENFORCEMENT OF ASSISTIVE TECHNOLOGY WARRANTIES” WHICH SHALL BE MADE AVAILABLE BY THE DISPENSER, UPON REQUEST.” THE PURCHASER SHALL HAVE ACCESS TO THE DISPENSER DURING THE TRIAL PERIOD, IN ORDER TO RECEIVE APPROPRIATE FOLLOW-UP MONITORING, (I.E., MODIFICATION, ADJUSTMENT, REPROGRAMMING,  OR SHELL REFIT), IN ORDER TO OPTIMIZE COMFORT AND INSTRUMENT BENEFIT). THE TRIAL PERIOD MAY BE EXTENDED BEYOND THIRTY (30) DAYS IF AGREED TO IN WRITING BY THE DISPENSER AND THE CONSUMER.

 

VERMONT

NOTICE OF 45 DAY TRIAL PERIOD. YOU HAVE 45 DAYS FROM THE DAY THAT YOU RECEIVE YOUR HEARING AID TO TRY IT OUT AND DECIDE WHETHER YOU WISH TO KEEP IT. THE 45 DAY PERIOD DOES NOT INCLUDE ANY DAYS THAT THE HEARING AID IS IN THE POSSESSION OF THE DISPENSER, MANUFACTURER, REPAIRER OR THEIR AGENTS. IF, IN YOUR OPINION, DURING THE 45 DAY TRIAL PERIOD YOU FEEL THAT THE HEARING AID IS NOT SATISFACTORY FOR YOU, YOU HAVE A RIGHT TO RETURN THE HEARING AID AND RECEIVE A REFUND OF THE FULL PRODUCT PRICE. HOWEVER, IF YOU HAVE DAMAGED THE HEARING AID, YOUR REFUND WILL BE REDUCED BY THE REASONABLE COST OF DAMAGE. IN ORDER TO RETURN THE HEARING AID, CONTACT AUDICUS CUSTOMER SERVICE AT 888-979-6918 TO RETURN DEVICE TO 115 W 27th ST, 8TH FLOOR NEW YORK, NY 10001.

 

WEST VIRGINIA

YOU HAVE THE RIGHT TO RETURN THE HEARING AID TO THE DEALER FROM WHOM IT WAS

PURCHASED AT ANY TIME WITHIN FORTY-FIVE (45) BUSINESS DAYS AFTER RECEIPT OF THE AID AND RESCIND THE PURCHASE AGREEMENT EXCEPT FOR REASONABLE FITTING AND EXAMINATION CHARGES ($125.00 MAXIMUM FITTING CHARGE), IF THE AID DOES NOT FUNCTION PROPERLY OR CANNOT BE ADJUSTED TO CORRECT THE DEFICIENCY IN YOUR HEARING OR IS OTHERWISE UNSATISFACTORY. THE AID SO RETURNED MUST BE WITHOUT DAMAGE.

 

WISCONSIN 

THE PURCHASER HAS BEEN ADVISED BY THE HEARING INSTRUMENT SPECIALIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY THE HEARING INSTRUMENT SPECIALIST IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.

 

WYOMING

THE PURCHASER HAS BEEN ADVISED THAT ANY EXAMINATION OR REPRESENTATIONS MADE BY A LICENSED HEARING AID SPECIALIST IN CONNECTION WITH EITHER THE FITTING OR SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND SHALL NOT BE REGARDED AS MEDICAL OPINION.

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