What are the benefits of Audicus Membership?
- Audicus Membership allows you to access high-quality hearing devices at a low monthly fee.
- Never worry about upgrading your device, purchasing accessories, or your device breaking.
- Every 3 months receive a shipment of accessories to keep your hearing devices optimal
- Every 18 months you can exchange for brand new devices at no extra cost.
How am I billed for my Audicus Membership?
- Audicus Membership one-time setup fee of US$100 is charged on the date of sign-up.
- Audicus Membership dues, are charged on sign-up and each month until canceled.
- Audicus Membership dues will be charged to your credit or debit card.
- Note: the credit card used must have 6+ months before the expiration date to sign up.
How do I cancel my Audicus Membership?
- Audicus Membership does not affect your 45-day 100% money-back guarantee.
- If you are not happy with your devices, return within 45 days (postmark to postmark) to cancel your Membership and receive a full refund for all payments.
- You may cancel your Membership at any time by returning the devices and accessories.
- Once the devices are received, no further dues will be charged.
What if I want to buy my hearing devices outright?
- No problem: to own the device outright choose “Buy Now” rather than joining the Audicus Membership.
What accessories are included with the Audicus Membership?
- Your devices ship with all the accessories needed for 3 months of operation.
- Any additional accessories such as a Classic or Bluetooth Remote must be purchased separately.
What is included in the accessory care packages?
- Each care package will include enough supplies for 3 months:
- 24 × size 312 or size 10 batteries (not included for rechargeable devices)
- 4 × domes
- 4 × earwax guards
- 2 × retention guards
- 4 × cleaning wipes
- 1 × cleaning brush
- 1 × desiccant pack (included for rechargeable devices only)
- Care packages will be sent automatically every 3 months and can be requested any time if more is needed.
What if my hearing device is damaged?
- With the Audicus Membership, your hearing devices are fully covered for any accidental damage or wear-and-tear without a cost to you. Please contact us and let us know, we’ll be happy to help.
- Tier 1 repair work will be done in our office. Tier 2 repairs may require additional assessment and more time.
What if I lose my hearing device?
- Please contact us and let us know, we’ll be happy to help.
- As an Audicus Member, a lost hearing device can be replaced for a one-time fee of $199/device.
- Note: hearing devices that are lost or stolen are removed from the Membership plan and will become inactive after 90 days.
How does this affect my warranty?
- Every device comes with a 12-month manufacturer’s warranty, the Audicus Membership does not affect this.
Can I use Affirm to finance my Membership?
- Financing is not available for the Audicus Membership.
Can I use promo codes, coupons, trade-in rebates or are there Membership discounts for returning customers?
- The Audicus Membership is the most affordable way to own hearing devices ever, we cannot offer discounts on Membership.
Who is eligible for the Audicus Membership?
- At this time the Audicus Membership is only available to residents of the United States of America.
- A valid credit or debit card must be used to enroll in the Audicus Membership.
Additional questions? Please Contact us